Configuring GetYourGuide Growth+This feature requires the Growth+ plan or higher
Once you've connected your GetYourGuide account, the only setup left is rate category mappings -- everything else works out of the box. This guide covers everything on the GetYourGuide settings page.
You don't need to map individual experiences. As soon as your GetYourGuide account is connected, every active experience in EquipDash is automatically exposed to GetYourGuide. New experiences you create later show up automatically too.
Sync Toggle
A single Sync enabled toggle on the GetYourGuide settings page controls whether GetYourGuide can create bookings and pull availability. It's on by default once you connect, and saves automatically when you flip it. Turn it off to pause all GetYourGuide sync activity (e.g. during planned maintenance) and back on when ready.
Rate Category Mappings
Rate category mappings tell EquipDash how to handle different GetYourGuide ticket types. These mappings apply at the supplier level -- they are used across all your mapped experiences.
Adding a Mapping
- In the Rate Category Mappings section, click Add.
- Select a GetYourGuide Category from the dropdown:
| GetYourGuide Category |
|---|
| Adult |
| Child |
| Youth |
| Infant |
| Senior |
| Student |
| EU Citizen |
| Military |
| EU Citizen Student |
| Group |
- Select the matching EquipDash Rate Category from the dropdown.
- Choose a Booking Category option:
| Booking Category | What It Means |
|---|---|
| Standard | Normal paid ticket -- counts towards capacity and is charged at the mapped rate. |
| Free (no ticket) | Free entry, no ticket issued. The participant is counted but not charged. |
| Free (ticket required) | Free entry, but a ticket is still issued for tracking purposes. |
| Not Permitted | This category is not available for booking. |
- Click Save Rate Category Mappings to save all your mappings at once.
Editing or Removing Mappings
- To remove a mapping, click the delete button next to it, then click Save Rate Category Mappings.
- To change a mapping, update the dropdowns and save.
If a GetYourGuide booking comes in with a ticket category that doesn't have a mapping, the booking may fail to sync. Make sure all ticket types used on your GetYourGuide listings have corresponding mappings.
How Experiences Are Exposed to GetYourGuide
There is no per-experience setup in EquipDash. Once your account is connected:
- Every experience with status Active is exposed to GetYourGuide automatically.
- The schedule type you set on the experience (Fixed start times vs. Open window) controls how availability is sent:
- Fixed start times → GetYourGuide sees individual time slots (e.g., 9:00 AM, 11:00 AM, 2:00 PM).
- Open window → GetYourGuide sees one entry per date with the opening window (e.g., "9:00 AM – 5:00 PM").
- New experiences you create later are exposed as soon as you set them to Active.
- Experiences in Draft or Archived status are not exposed.
If GetYourGuide doesn't yet show one of your experiences, it's because their team hasn't set up the listing on their side -- not because anything needs configuring in EquipDash. Contact your GetYourGuide account manager.
Add-ons
If you have store products linked to an experience, they automatically appear as available add-ons on GetYourGuide. Travellers can add these items to their booking during checkout on GetYourGuide.
No extra configuration is needed -- just make sure your store products are active and associated with the relevant experience.
Monitoring
Recent GetYourGuide Bookings
This section shows a paginated list of all bookings received from GetYourGuide. Each row displays:
| Column | What It Shows |
|---|---|
| Reference | The GetYourGuide booking reference number |
| Booking | Link to the EquipDash booking (if created) |
| Customer | The traveller's name |
| Status | Current booking status: Confirmed (green), Reserved (yellow), Cancelled (red), or Expired (grey) |
| Date | When the booking was received |
Click a booking link to view the full booking details in EquipDash.
Sync History
The sync history shows a detailed log of every interaction between EquipDash and GetYourGuide. Click Sync History to expand the section.
Filtering sync logs:
- Direction -- filter by All, Inbound (GetYourGuide → EquipDash), or Outbound (EquipDash → GetYourGuide)
- Status -- filter by All, Success, or Failed
Each log entry shows:
| Column | What It Shows |
|---|---|
| Direction | Inbound or Outbound |
| Action | What happened (e.g., reserve, book, cancel, availability check) |
| Status | Success, Failed, or Pending |
| External Ref | The GetYourGuide reference ID |
| Response Time | How long the operation took (in milliseconds) |
| Error | Error details if the sync failed (hover for full message) |
| Time | When the sync occurred |
Check the sync history regularly when you first set up the integration to make sure availability checks and bookings are flowing correctly.
Troubleshooting
| Issue | Solution |
|---|---|
| Bookings not appearing | Verify that Sync enabled is turned on. Confirm the experience is set to Active status in EquipDash and that you've completed the connectivity setup on the GetYourGuide Supplier Portal for that product. Check the sync history for failed inbound entries. |
| An experience isn't showing on GetYourGuide | The experience must be Active in EquipDash AND configured on the GetYourGuide side (Manage → Products → Connectivity Settings, with the EquipDash experience ID as the External Product ID). |
| Availability or pricing wrong on GetYourGuide | GetYourGuide pulls live availability and pricing on demand. Confirm your experience has active schedules and your rate category mappings are correct. Check the sync history for outbound errors. |
| Timezone validation error from GetYourGuide | Your EquipDash supplier timezone must match the meeting-point timezone of the product as configured on GetYourGuide. Align them in Settings → Business details → Localization. |
| Category mapping errors | Ensure all ticket types used in your GetYourGuide product listings have corresponding rate category mappings in EquipDash. |
| Reservation expired | Reservations are temporary holds. If a traveller doesn't complete checkout in time, the reservation expires and the inventory is released automatically. |
Related Guides
- GetYourGuide Overview -- what the integration does and how it works
- Connecting GetYourGuide -- setting up the connection
- Creating Experiences -- set up experiences to sell on GetYourGuide
- Rate Categories -- configure pricing for different participant types
- Schedules & Availability -- set up experience schedules