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Connecting GetYourGuide Growth+This feature requires the Growth+ plan or higher

This guide walks you through connecting your GetYourGuide supplier account to EquipDash. Once connected, GetYourGuide can pull your availability and send bookings directly into EquipDash.

Step 1: Get Your API Credentials​

Before connecting in EquipDash, you need to retrieve your API credentials from GetYourGuide.

  1. Log in to the GetYourGuide Supplier Portal.
  2. Navigate to your API Settings page.
  3. Note down your API Username and API Password.
  4. Also note your GetYourGuide Supplier ID (displayed on your supplier dashboard).
tip

If you don't see API settings in your supplier portal, contact GetYourGuide support to request API access for your account.

Step 2: Connect in EquipDash​

  1. Go to Settings > API & Integrations.
  2. Click the GetYourGuide tab.
  3. Click Connect to GetYourGuide.
  4. Fill in the connection form:
    • GetYourGuide Supplier ID -- your supplier ID from the GYG portal (optional but recommended)
    • Supplier Name -- your business name as it appears on GetYourGuide (optional)
    • API Username -- your GYG API username (required)
    • API Password -- your GYG API password (required)
  5. Click Connect.

EquipDash will verify your credentials and establish the connection.

Step 3: Test the Connection​

After connecting, it's a good idea to verify everything is working:

  1. On the GetYourGuide settings page, click Test Connection.
  2. If the test is successful, you'll see a confirmation message.
  3. If the test fails, check the Troubleshooting section below.

After Connecting​

Once connected, you'll see your connection status with:

  • Supplier ID -- your GetYourGuide supplier ID
  • Connected since -- when the connection was established
  • Last synced -- the most recent sync activity

Before GetYourGuide can start sending bookings, you need to:

  1. Map your experiences to GetYourGuide product IDs
  2. Map your rate categories so ticket types match correctly
  3. Enable sync in the sync settings

See Configuring GetYourGuide for the full setup.

Disconnecting​

If you need to disconnect your GetYourGuide account:

  1. Go to Settings > API & Integrations > GetYourGuide.
  2. Click Disconnect.
  3. Read the confirmation message and click Confirm Disconnect.
caution

Disconnecting will:

  • Stop receiving new bookings from GetYourGuide
  • Stop pushing availability updates to GetYourGuide
  • Keep all existing bookings and data in both systems

You can reconnect at any time using the same steps above.

Troubleshooting​

IssueSolution
Authentication failedDouble-check your API username and password. Make sure you're using the API credentials, not your portal login.
Test connection failedVerify your API credentials are correct and that your GetYourGuide account has API access enabled. Contact GYG support if the issue persists.
Connection timeoutThis is usually a temporary issue. Wait a few minutes and try again. If it continues, check that GetYourGuide's API service is operational.
Supplier ID not recognisedEnsure you're entering the correct Supplier ID from your GetYourGuide dashboard. This field is optional -- try connecting without it first.