How Services Work
Services let you sell paid workshop jobs on your own gear — a ski tune, a hot wax, a boot fit, a binding mount, a bike service — separately from your rentals. The customer drops their own equipment off, you work on it in the workshop, and they collect it when it's ready.
A service is its own booking type (alongside Rentals, Experiences and Store). It's off by default — turn it on in Settings → Services.
What you can do
- Create a service menu — name, price, how long it takes (turnaround), and an optional daily limit.
- Take service bookings in person at the point of sale or let customers book them online through your booking widget.
- Track every job through a simple flow: Awaiting drop-off → In workshop → Ready for pickup → Picked up.
- Tell customers exactly when their gear will be ready — based on your turnaround time and your opening hours.
- Run multiple shops — offer different services at different locations, each with its own daily capacity.
- The customer automatically gets a "your gear is ready" email when you finish the job.
Key ideas
- Turnaround / ready-by. Each service has a turnaround time (e.g. 24 hours). When a customer drops their gear off, we work out when it'll be ready — starting the clock at drop-off if you're open, otherwise at your next opening time. So a 24-hour service dropped at 3pm is ready 3pm tomorrow; dropped at 9pm after you close, the clock starts when you next open.
- Per-location. If you have more than one shop, you choose which locations each service is offered at, and the daily limit applies per location.
- Drop-off isn't assumed. An online booking starts as Awaiting drop-off — you mark it dropped off when the customer actually brings their gear in, which starts the turnaround clock.
Your services day on the dashboard
Your dashboard has a Services tab — the workshop's run sheet. Four counters show where every job stands (Awaiting drop-off, In workshop, Overdue, Ready for pickup), a Jobs in progress table lists what's on the bench and what's overdue, and a Ready for pickup table is your call-the-customer list. Services also gets its own row on the dashboard's Summary view, right alongside your other lines.
If services is the only module you run, your whole dashboard is the services view — no tabs needed.