What Dash Suggests
Settings > Customer messages shows everything a customer gets around a booking, in order. Dash checks your bookings from the last 30 days for three problems, and each one has a message that stops it:
| What went wrong | The message that stops it |
|---|---|
| People booked and never turned up | Reminder before they come in |
| People had not signed their waiver by the time their booking started | Waiver request and chasing |
| Rentals went past their due time | Late return |
Dash only speaks up once a problem has happened at least 3 times in 30 days. Below that, the page shows nothing extra.
Only people who can edit customer messages see Dash's suggestions.
The line at the top
When there is something to fix, one line above the sequence says what happened, for example: "5 people booked and never turned up in the last 30 days. I have written the text below."
- Add them all adds every message Dash wrote, switched on. With only one suggestion, the button reads Add it.
- Leave it hides every suggestion on the page.
A text the day before
When people keep missing their bookings and you have no message of your own before the visit, Dash writes one and shows it in the sequence where it would send. It is marked Dash suggests · 1 day before they come in, 9:00am, with a Text tag and the words it would send:
Hi
{{first_name}}, see you tomorrow for{{what_they_booked}}at{{start_time}}. We are at{{location}}. If anything changes, reply to this text.
The placeholders fill in with each booking's details when it sends.
- Add it puts the text in your sequence, switched on. From then on it is a message like any you wrote yourself, so you can pause it, move it or change it later.
- Change the wording puts it in switched off and opens the editor, so you change the words before it goes out.
- Not now hides it.
A message you switched off
When one of these messages is switched off and the problem it covers keeps happening, Dash says so under that message:
- Reminder before they come in: "5 people booked and never turned up in the last 30 days. A reminder the day before catches the ones who forgot." Click Turn it on.
- Waiver request and chasing: "4 people had not signed by the time their booking started, in the last 30 days. Chasing asks them again before they come in." Click Turn chasing on. Chasing is set on Settings > Consent reminders, and the button takes you there.
- Late return: "3 rentals went past their due time in the last 30 days. This email asks for them back so you don't have to chase." Click Turn it on.
Each one also has Not now.
When a hidden suggestion comes back
Leave it and Not now keep a suggestion hidden for 90 days. It comes back sooner if the number behind it doubles, for example if 3 missed bookings become 6.