How Services Work
Services let you sell paid workshop jobs on your own gear — a ski tune, a hot wax, a boot fit, a binding mount, a bike service — separately from your rentals. The customer drops their own equipment off, you work on it in the workshop, and they collect it when it's ready.
A service is its own booking type (alongside Rentals, Experiences and Store). It's off by default — turn it on in Settings → Services.
What you can do
- Create a service menu — name, price, how long it takes (turnaround), and an optional daily limit.
- Take service bookings in person at the point of sale or let customers book them online through your booking widget.
- Track every job through a simple flow: Awaiting drop-off → In workshop → Ready for pickup → Picked up.
- Tell customers exactly when their gear will be ready — based on your turnaround time and your opening hours.
- Run multiple shops — offer different services at different locations, each with its own daily capacity.
- The customer automatically gets a "your gear is ready" email when you finish the job.
Key ideas
- Turnaround / ready-by. Each service has a turnaround time (e.g. 24 hours). When a customer drops their gear off, we work out when it'll be ready — starting the clock at drop-off if you're open, otherwise at your next opening time. So a 24-hour service dropped at 3pm is ready 3pm tomorrow; dropped at 9pm after you close, the clock starts when you next open.
- Per-location. If you have more than one shop, you choose which locations each service is offered at, and the daily limit applies per location.
- Drop-off isn't assumed. An online booking starts as Awaiting drop-off — you mark it dropped off when the customer actually brings their gear in, which starts the turnaround clock.