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Common Issues

Running into something unexpected? You are in the right place. This page lists the problems EquipDash users ask about most often, organized by category. Click through to the relevant guide for step-by-step help.

Booking Widget​

ProblemGuide
Widget does not appear on my websiteWidget Not Showing
Widget loads but shows no products or experiencesWidget Not Showing — Missing Content
Widget looks broken or unstyledWidget Not Showing — Styling Issues
Customers see "No availability" even though slots existWidget Not Showing — Availability

Payments​

ProblemGuide
Stripe is not connected or keeps disconnectingPayment Issues — Connecting Stripe
Customer payment failed at checkoutPayment Issues — Failed Payments
Refund is not appearing in the customer's accountPayment Issues — Refunds
"Payment method not supported" errorPayment Issues — Payment Methods

Login & Access​

ProblemGuide
I forgot my passwordLogin & Access Issues — Forgotten Password
I am locked out of my accountLogin & Access Issues — Locked Out
I see "Permission Denied" when trying to access a pageLogin & Access Issues — Permission Denied
A team member cannot see certain pagesLogin & Access Issues — Staff Permissions

General Tips Before You Troubleshoot​

Before diving into a specific guide, try these quick checks — they resolve a surprising number of issues:

  1. Refresh the page. Press Ctrl + R (Windows/Linux) or Cmd + R (Mac) to reload.
  2. Clear your browser cache. Outdated cached files can cause display or behavior problems.
  3. Try a different browser. This helps rule out browser-specific extensions or settings.
  4. Check your internet connection. A slow or interrupted connection can cause timeouts and errors.
  5. Make sure you are on a supported browser. EquipDash works best on the latest versions of Chrome, Firefox, Safari, and Edge.
tip

If none of the guides above cover your problem, head to Contact Support to get in touch with the EquipDash team directly.