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Customer Self Check-In

Self check-in lets your customers check themselves in for an experience — so your guide isn't standing at the dock scanning everyone one by one. Customers either tap "I'm here" on their own ticket, or scan a poster at your meeting point and find their booking. If they haven't signed a waiver yet, they sign it right there before they're checked in.

Your gear and safety checks stay with your team — self check-in records that the customer has arrived and handles the waiver, but it never completes a staff checklist.

Turning It On​

Self check-in is one switch for your whole account.

  1. Go to Settings → Experiences.
  2. Find Let customers check themselves in and turn it on.
  3. Choose how early check-in opens before a session starts (default: 120 minutes). Check-in always closes when the session ends.
  4. A printable meeting-point poster appears — print it and put it where customers arrive.

The self check-in settings on the Experiences settings page

When the switch is off, nothing changes for customers — tickets work exactly as before.

How Customers Check In​

There are two ways in, and both lead to the same result.

On their ticket​

Every experience booking already comes with a ticket. When self check-in is on and the session is within the check-in window, the ticket page shows an "I'm here — check in" button.

A customer ticket with the "I'm here — check in" button

  • Tapped before the window opens → the customer sees when check-in opens.
  • Tapped after the session ends → the session shows as ended.

At your meeting point​

Print the poster from Settings and put it where customers gather.

The printable meeting-point check-in poster

They scan it with their phone camera and find their booking by entering their last name and email:

The find-my-booking screen with last name and email fields

For a family or group on one booking, everyone in the party is listed — check in each person and sign any missing waivers from the same screen.

Waivers Are Signed On The Spot​

If a customer still has a waiver to sign, check-in pauses and the waiver appears right there. As soon as they finish, they're checked in automatically — no second step. This is the part operators love: waiver-chasing moves off the dock.

What Your Team Still Does​

Self check-in is designed so your guide stays in control:

  • The manifest shows who has arrived in real time. Self check-ins are marked (self) so you can tell them apart from check-ins your team did.
  • If an experience has a pre-check-in gear or safety checklist, a self check-in marks the customer as arrived but leaves that checklist for your team to complete. The customer sees a friendly "please see the team for your gear" message.

Tips​

  • Set the check-in window to match how early your customers usually arrive.
  • Put the poster somewhere obvious at the meeting point — the dock, the shopfront, the trailhead.
  • Self check-in is for experiences only. Gear rentals are handed over in person, so they aren't part of this flow.