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Automations Growth+This feature requires the Growth+ plan or higher

Automations are always-on campaigns that send themselves. Turn one on once, and it keeps working in the background — asking for reviews, recovering unfinished bookings, and winning back customers who've gone quiet. Each one is a single toggle, and each card shows its own stats.

  1. In the left sidebar, click Promotions then Campaigns.
  2. Click the Automations tab at the top of the page.

The Automations tab with the three automation cards — post-trip follow-up, abandoned-cart recovery, and win-back — each with its toggle and stats

The Three Automations​

Post-trip follow-up​

After each trip, asks customers for a Google review.

  • When it sends: about 24 hours after the trip.
  • Stats shown: sent this month, review clicks.
  • Setup: this uses your existing review-request setup, so the toggle takes you to Surveys & Reviews settings to turn it on there. See Surveys Overview.

Abandoned-cart recovery​

Emails customers who started a booking but didn't finish, with a link to pick up where they left off.

  • When it sends: about 2 hours after they leave checkout.
  • Stats shown: sent this month, recovered bookings, revenue.
  • Toggle it on right from the card — that's the whole setup. See also Abandoned Cart Recovery.

Win-back​

Once a month, emails customers who haven't booked in 6+ months.

  • When it sends: monthly, to each customer once.
  • Stats shown: sent this month, bookings, revenue.
  • Before you turn it on: the card shows how many customers would qualify right now, so you know the audience size up front.

Turning Automations On and Off​

  • Flip the toggle on a card to turn it on — you'll get a confirmation of what happens next.
  • Turn it off anytime. Nothing else will send, and you can turn it back on whenever you like.
  • Automations respect opt-outs automatically — customers who unsubscribed are never emailed.

Good to Know​

  • Automations are separate from your one-off campaigns — they don't appear in the campaign list, and their results live on their own cards.
  • The default messages are ready to use as-is (e.g. the win-back email starts "We miss you, {customer_name}!").
  • Toggling automations requires the Manage campaigns permission (post-trip follow-up uses your surveys settings instead).