Configuring GetYourGuide Growth+This feature requires the Growth+ plan or higher
Once you've connected your GetYourGuide account, you need to configure sync settings, map your experiences to GetYourGuide products, and set up rate category mappings. This guide covers everything on the GetYourGuide settings page.
Sync Settings
The sync settings control how EquipDash communicates with GetYourGuide. Go to Settings > API & Integrations > GetYourGuide to find these toggles.
| Setting | What It Does |
|---|---|
| Sync enabled | Master toggle -- allows GetYourGuide to create bookings and pull availability. Turn this off to pause all sync activity. |
| Push availability updates | Notifies GetYourGuide when availability changes in EquipDash (e.g., when a booking is made or cancelled). |
| Push pricing updates | Includes pricing data in availability responses so GetYourGuide can display accurate prices. |
After changing any settings, click Update to save.
Leave Push availability updates enabled so GetYourGuide always has your latest availability. This prevents overbookings when you receive bookings from other channels.
Rate Category Mappings
Rate category mappings tell EquipDash how to handle different GetYourGuide ticket types. These mappings apply at the supplier level -- they are used across all your mapped experiences.
Adding a Mapping
- In the Rate Category Mappings section, click Add.
- Select a GetYourGuide Category from the dropdown:
| GetYourGuide Category |
|---|
| Adult |
| Child |
| Youth |
| Infant |
| Senior |
| Student |
| EU Citizen |
| Military |
| EU Citizen Student |
| Group |
- Select the matching EquipDash Rate Category from the dropdown.
- Choose a Booking Category option:
| Booking Category | What It Means |
|---|---|
| Standard | Normal paid ticket -- counts towards capacity and is charged at the mapped rate. |
| Free (no ticket) | Free entry, no ticket issued. The participant is counted but not charged. |
| Free (ticket required) | Free entry, but a ticket is still issued for tracking purposes. |
| Not Permitted | This category is not available for booking. |
- Click Save Rate Category Mappings to save all your mappings at once.
Editing or Removing Mappings
- To remove a mapping, click the delete button next to it, then click Save Rate Category Mappings.
- To change a mapping, update the dropdowns and save.
If a GetYourGuide booking comes in with a ticket category that doesn't have a mapping, the booking may fail to sync. Make sure all ticket types used on your GetYourGuide listings have corresponding mappings.
Product Mappings
Product mappings link your EquipDash experiences to GetYourGuide product IDs. Each experience you want to sell on GetYourGuide needs a mapping.
Adding a Product Mapping
- In the Product Mappings section, click Add Product Mapping.
- Fill in the form:
- EquipDash Experience -- select the experience from the dropdown (only active, unmapped experiences are shown)
- GetYourGuide Product ID -- enter the product ID from your GetYourGuide account
- Product Type -- choose how availability is structured:
| Product Type | Use When |
|---|---|
| Time Point (specific start time) | Your experience has fixed start times (e.g., 9:00 AM tour, 2:00 PM tour). |
| Time Period (date range / all-day) | Your experience runs for a full day or has flexible entry times. |
- Click Save.
Managing Product Mappings
The product mappings table shows all your linked experiences:
| Column | What It Shows |
|---|---|
| Experience | The EquipDash experience name |
| GetYourGuide Product ID | The linked GYG product identifier |
| Type | Time Point or Time Period |
| Status | Active (green) or Deactivated (red -- see troubleshooting) |
- Click Edit to update a mapping's product ID or type.
- Click Delete to remove a mapping.
Removing a product mapping does not delete the experience or any existing bookings. It simply stops GetYourGuide from pulling availability for that experience.
Add-ons
If you have store products linked to an experience, they automatically appear as available add-ons on GetYourGuide. Travellers can add these items to their booking during checkout on GetYourGuide.
No extra configuration is needed -- just make sure your store products are active and associated with the relevant experience.
Monitoring
Recent GetYourGuide Bookings
This section shows a paginated list of all bookings received from GetYourGuide. Each row displays:
| Column | What It Shows |
|---|---|
| Reference | The GetYourGuide booking reference number |
| Booking | Link to the EquipDash booking (if created) |
| Customer | The traveller's name |
| Status | Current booking status: Confirmed (green), Reserved (yellow), Cancelled (red), or Expired (grey) |
| Date | When the booking was received |
Click a booking link to view the full booking details in EquipDash.
Sync History
The sync history shows a detailed log of every interaction between EquipDash and GetYourGuide. Click Sync History to expand the section.
Filtering sync logs:
- Direction -- filter by All, Inbound (GetYourGuide → EquipDash), or Outbound (EquipDash → GetYourGuide)
- Status -- filter by All, Success, or Failed
Each log entry shows:
| Column | What It Shows |
|---|---|
| Direction | Inbound or Outbound |
| Action | What happened (e.g., reserve, book, cancel, availability check) |
| Status | Success, Failed, or Pending |
| External Ref | The GetYourGuide reference ID |
| Response Time | How long the operation took (in milliseconds) |
| Error | Error details if the sync failed (hover for full message) |
| Time | When the sync occurred |
Check the sync history regularly when you first set up the integration to make sure availability checks and bookings are flowing correctly.
Troubleshooting
| Issue | Solution |
|---|---|
| Product shows as Deactivated | GetYourGuide has deactivated this product on their side. Check your GetYourGuide Supplier Portal for details or contact GYG support. |
| Bookings not appearing | Verify that Sync enabled is turned on, and that the experience has a product mapping with the correct GetYourGuide Product ID. Check the sync history for failed inbound entries. |
| Availability not syncing | Make sure Push availability updates is enabled. Confirm the experience has active schedules with correct times. Check sync logs for outbound errors. |
| Wrong pricing on GetYourGuide | Ensure Push pricing updates is enabled and that your rate category mappings are correct. Pricing comes from your EquipDash experience rate categories. |
| Category mapping errors | Ensure all ticket types used in your GetYourGuide product listings have corresponding rate category mappings in EquipDash. |
| Reservation expired | Reservations are temporary holds. If a traveller doesn't complete checkout in time, the reservation expires and the inventory is released automatically. |
Related Guides
- GetYourGuide Overview -- what the integration does and how it works
- Connecting GetYourGuide -- setting up the connection
- Creating Experiences -- set up experiences to sell on GetYourGuide
- Rate Categories -- configure pricing for different participant types
- Schedules & Availability -- set up experience schedules