Configuring Viator Growth+This feature requires the Growth+ plan or higher
Once you've connected your Viator account, there's almost nothing left to set up — your experiences are already on Viator. This guide covers the Viator settings page.
You don't map individual experiences or enter product codes. As soon as Viator is connected, every active experience in EquipDash is exposed to Viator automatically, using the prices you already set. New experiences you create later show up too.
Your Experiences on Viator
The Your experiences on Viator section lists every active experience, each with an on/off switch. Everything is on by default — so for most experiences you never touch anything.
Switch off any experience you don't want on Viator, for example:
- Test or draft items.
- Multi-day tour packages (Viator is geared to day tours and activities).
- Private or group-only events (e.g. birthday parties, corporate team building).
A switched-off experience is greyed out and stays off — even when the list refreshes or you add other experiences. Switch it back on at any time to put it back on Viator.
Each row also shows the experience's "from" price so you can confirm at a glance that the right prices will go to Viator.
You don't re-enter prices for Viator. EquipDash uses the rate categories and prices already on each experience. Update them in the experience and the change flows to Viator automatically.
Sync Settings
| Toggle | What it does |
|---|---|
| Sync enabled | Master on/off. Turning off temporarily pauses all activity with Viator. |
| Auto-confirm freesale bookings | New bookings confirm instantly (recommended). Turn off to manually approve every Viator booking. |
| Push availability updates | When you change capacity or schedules, EquipDash notifies Viator. |
| Push pricing updates | When seasonal or rate-category prices change, EquipDash notifies Viator. |
Toggles save automatically — there's no separate save button.
How Experiences Are Exposed to Viator
- Every experience with status Active (and left switched on) is exposed to Viator automatically.
- The schedule type you set on the experience controls how availability is sent:
- Fixed start times → Viator sees individual time slots (e.g. 9:00 AM, 1:00 PM).
- Open window → Viator sees one entry per date.
- New experiences are exposed as soon as you set them to Active.
- Experiences in Draft or Archived status are never exposed.
If Viator doesn't yet show one of your experiences, it's usually because their team hasn't finished linking the listing on their side — not because anything needs configuring in EquipDash. Contact your Viator connectivity manager.
Advanced — Manual Product Mapping
Almost no one needs this. Under Advanced on the Viator settings page, power users can hand-build a product mapping (specific Viator product codes, per-option age bands, and pax rules) instead of relying on the automatic publishing. Use it only if Viator has asked you to expose a product in a very specific shape.
Health Panel
The Health (last 24h) section tracks Viator's quality SLAs:
- Availability p95 — 95th-percentile response time for availability checks, in milliseconds (target: under 5,000 ms).
- Booking attempts — total bookings received from Viator in the last 24 hours.
- Booking failure rate — percentage that failed (target: under 10%).
If either threshold is crossed, the panel shows an SLA alerts warning. Addressing these quickly keeps you in good standing with Viator's quality program.
Sync Log
Every request to and from Viator is logged. Filter by direction (inbound/outbound) and status (success/failed) to troubleshoot. Latency is shown for every row — useful when investigating availability-endpoint slowness.
What Flows Where
| Action | Direction | Trigger |
|---|---|---|
| Viator asks for your catalogue | Inbound | On demand from Viator |
| Viator asks for long-range availability | Inbound | 1–2 times per day |
| Viator checks a specific slot | Inbound | Traveller at checkout |
| Viator holds a seat | Inbound | Traveller adds to cart (held for 20 minutes) |
| Viator creates a booking | Inbound | Traveller pays |
| Viator cancels a booking | Inbound | Customer cancels |
| Viator amends a booking | Inbound | Customer changes date/time/travellers |
| Viator asks for active special offers | Inbound | When surfacing rates |
| EquipDash pushes availability change | Outbound | You edit schedules/capacity |
| EquipDash pushes pricing change | Outbound | You edit prices |
Outbound pushes are debounced for 30 seconds so a bulk edit results in a single notification, not dozens.
Troubleshooting
| Issue | Solution |
|---|---|
| An experience isn't showing on Viator | Confirm the experience is Active and switched on in the Your experiences on Viator list, and that Viator has linked the listing on their side. |
| Bookings not appearing | Verify Sync enabled is on. Check the sync log for failed inbound entries. |
| Availability or pricing wrong on Viator | Viator pulls live availability and pricing on demand. Confirm the experience has active schedules and the right prices. Check the sync log for outbound errors. |
| A test/package/private item appeared on Viator | Switch it off in the Your experiences on Viator list. It stays off. |
Related Guides
- Viator Overview — what the integration does and how it works.
- Connecting Viator — setting up the connection.
- Creating Experiences — set up experiences to sell on Viator.
- Rate Categories — configure pricing for different participant types.
- Schedules & Availability — set up experience schedules.