Notifications
EquipDash can send you email notifications when important things happen -- a new booking comes in, a payment is received, a rental is overdue, and more. The Notifications settings page lets you control exactly which emails you receive.
Managing Your Notification Preferences
- Click Settings in the sidebar.
- Select Notifications from the settings menu.
- You will see a list of all available notification types, each with a toggle switch.
- Turn each notification on or off depending on whether you want to receive that email.
- Changes are saved automatically when you toggle a switch.
Available Notification Types
| Notification | Description |
|---|---|
| New Booking | A new booking has been made |
| Payment Received | A payment has been processed |
| Cancelled Booking | A booking has been canceled |
| Updated Booking | A booking has been modified |
| Upcoming Booking | A reminder before an upcoming booking |
| Form Response | A customer has submitted a waiver or form |
| Overdue Pickup | A rental booking is overdue for pickup |
| Overdue Return | A rental booking is overdue for return |
| Overdue Check-in | An experience booking is overdue for check-in |
| Overdue Workshop | Equipment in the workshop is overdue for completion |
| Inventory Shortage | Equipment sent to workshop may affect upcoming bookings |
| Voucher Sold | A voucher or gift card has been purchased |
| Survey Detractor | A customer gave a low NPS score |
| Survey Response | A customer completed a survey |
| Payment Link Sent | A payment link was sent to a customer |
| Refund Processed | A refund has been issued |
| Security Deposit Held | A security deposit hold was placed |
| Security Deposit Released | A security deposit was released |
| Balance Due Reminder | A balance due reminder was sent to a customer |
| Security Deposit Expiring | A security deposit hold is about to expire |
| Waitlist Spot Available | A waitlist spot became available and a customer was notified |
| Waitlist Joined | A customer joined the waitlist |
Setting the Booking Reminder Timing
The Upcoming Booking notification has an additional timing dropdown. Click the dropdown next to the Upcoming Booking toggle to choose: 6 hours before, 12 hours before, 24 hours before (Default), 48 hours before, 72 hours before, or Disabled.
Things to Keep in Mind
- Notification preferences are per user. Each team member controls their own notification settings.
- All notifications default to enabled when you first create your account.
- These notifications are for your team (staff-facing). Customer-facing emails (like booking confirmations sent to customers) are configured under Email Templates.