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Connecting Stripe

EquipDash uses Stripe to process online card payments securely. Connecting your Stripe account lets you accept payments through the booking widget, send payment links, and process refunds -- all from within EquipDash.

Before You Start​

  • You will need a Stripe account. If you do not have one, you can create one during the onboarding process.
  • Already use Stripe for something else? You can connect that account instead of making a new one. See Already use Stripe? below.
  • Stripe is available in many countries. Check Stripe's supported countries list to confirm availability in your region.
  • You will need your business details (legal name, address, bank account) ready for the Stripe onboarding form.

Connecting Your Stripe Account​

  1. Click Settings in the sidebar.
  2. Select Payments from the settings menu.
  3. In the Stripe connection section at the top, click the Connect with Stripe button.
  4. You will be redirected to Stripe's onboarding page. Complete the following steps:
    • Sign in to your existing Stripe account, or create a new one.
    • Fill in your business details (legal name, type of business, address).
    • Add your bank account details for receiving payouts.
    • Verify your identity if prompted.
  5. Once you finish, Stripe will redirect you back to EquipDash.
  6. You will see a confirmation message that your Stripe account is connected.

The Payment settings page showing Stripe connection status

Already Use Stripe?​

If you already take payments through Stripe and want the money to land in that same account, connect it rather than creating a second one. Your existing customers, payouts and reporting all stay where they are.

  1. Click Settings in the sidebar.
  2. Select Payments from the settings menu.
  3. Under the Connect with Stripe button, click Connect your existing account.
  4. Sign in to your Stripe account when Stripe asks.
  5. You will come back to EquipDash with a message saying your account is connected.

Two things work differently once you connect your own account:

  • Refunds and card disputes are handled in your Stripe account. Open Stripe Dashboard takes you straight there.
  • We need to know what your card payments cost you. Stripe does not tell us your rate, and we use it to work out the card fee shown to customers if you pass fees on. Enter it under Settings > Payments, or click Read from my payments once you have taken a few and we will work it out from what Stripe charged you. Until then, card fees stay on you. See Processing Fees.

In a few countries Stripe asks every business to connect its own account this way, so Connect with Stripe takes you straight to the sign-in page. Nothing else about taking bookings changes.

What Happens in Countries Stripe Does Not Cover​

If Stripe cannot process payments in your country yet, the Payments page tells you so instead of offering a connect button. You can still take payments in person and record them against a booking, and your plan works as normal. Email support@equipdash.com and we will tell you what is coming for your region.

Your Commission​

Your plan includes a small commission on each booking you take through EquipDash. The Stripe connection section says how yours is charged:

  • Taken from each payment before it reaches your account. This is how most shops are set up.
  • Added to your monthly invoice instead. Some countries do not allow us to take a commission out of a payment, so it appears as one line on your EquipDash invoice, with the number of payments behind it. Nothing is deducted from what your customers pay you.

Either way the percentage is the same, and it comes from your plan. See Your Invoices.

After Connecting​

Once Stripe is connected, buttons shown include Open Stripe Dashboard, Refresh Status, and Disconnect.

  • Online payments are enabled for your booking widget.
  • You can send payment links to customers from any booking.
  • Refunds can be processed directly from the booking detail page.
  • Security deposit holds can be placed on customer cards.

Troubleshooting​

IssueSolution
Stripe says my account is restrictedComplete any pending verification steps in your Stripe Dashboard
I was redirected back but it says "not connected"Try clicking Connect with Stripe again. The onboarding may not have completed fully.
I want to connect a different Stripe accountContact support to disconnect your current account first
Connect your existing account says it is not set up yetContact support. This one is on us to switch on, not something you can fix from your side.
Card fees are not being added to customer totalsIf you connected your own Stripe account, we need your card rate first. See Already use Stripe? above.