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Managing Waitlist Entries Growth+This feature requires the Growth+ plan or higher

The waitlist page gives you a complete view of everyone waiting for availability. From here you can filter entries, send notifications manually, and convert entries into bookings.

Viewing Waitlist Entries​

  1. Click Waitlist in the sidebar (under Bookings).
  2. The waitlist table loads with all entries, most recent first.

The waitlist table showing entries with name, email, type, item, quantity, status, and action columns

Quick-View Tabs​

Above the table, tabs let you quickly filter by type:

  • All Waitlist -- every waitlist entry
  • Rentals -- entries for rental products only
  • Experiences -- entries for experiences only

Table Columns​

The table shows:

ColumnDescription
NameThe customer's name.
EmailThe customer's email address.
TypeWhether the entry is for a Rental product or an Experience.
ItemThe specific product or experience they are waiting for.
QtyThe quantity the customer is waiting for.
StatusThe current waitlist status (Waiting, Notified, Booked, Expired, Cancelled).
CreatedWhen they joined the waitlist.
ActionsQuick action buttons for managing the entry.

Adding a Waitlist Entry Manually​

You can add customers to the waitlist yourself by clicking the + Add to Waitlist button in the top-right corner.

The Add to Waitlist form with type selection, customer details, and product or experience fields

Filtering Entries​

Use the filters above the table to narrow down the list:

  • Search waitlist -- Type a customer name, email, or product/experience name to search.
  • Status -- Use the Status dropdown to filter by Waiting, Notified, Booked, Expired, or Cancelled.
  • Filter by date -- Click the Filter by date button to filter by date range.

Viewing Entry Details​

Click a waitlist entry to open its detail page. Here you can see:

  • Full customer details (name, email, phone)
  • The item they are waiting for (product, variation, or experience session)
  • Desired dates and quantity
  • Any notes the customer provided
  • The entry's status history
  • Notification history (when notifications were sent and whether they were opened)

From the detail page, use the Action dropdown to send a notification, create a booking, cancel the entry, or delete it.

Clicking a waitlist entry and opening the action dropdown to send notification, create booking, or cancel

Manually Notifying a Customer​

If you have not enabled auto-notify, or if you want to notify a specific customer ahead of others:

  1. Open the waitlist entry.
  2. Click the Send Notification button.
  3. Confirm the action.

The customer receives an email letting them know availability has opened up, with a link to complete their booking. The entry status changes to Notified.

note

You can only notify entries that are in Waiting status.

Cancelling a Waitlist Entry​

If a customer no longer wants to wait, or you need to remove an entry:

  1. Open the waitlist entry.
  2. Click Cancel Entry.
  3. Confirm the cancellation.

The entry status changes to Cancelled. The customer is not notified of the cancellation.

Customers can also cancel their own waitlist entry using a link in their confirmation email.

Converting to a Booking​

When a waitlisted customer books the item they were waiting for, their waitlist entry is automatically marked as Booked. This happens whether they book through the widget link in the notification email or you create the booking for them through the POS.

To manually convert a waitlist entry:

  1. Note the customer's details and desired item from the waitlist entry.
  2. Create a new booking for that customer with the desired item and dates.
  3. The waitlist entry updates to Booked automatically.

Expired Entries​

Waitlist entries automatically expire when the desired date passes without the customer making a booking. Expired entries are kept for your records but no longer trigger notifications.