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Agent Run History Growth+This feature requires the Growth+ plan or higher

Every time a Dash Agent runs — whether triggered manually, by a schedule, or by an event — EquipDash records the full details of that run. The run history lets you see what the agent did, how long it took, how many credits it used, and whether it succeeded or needs your attention.

Viewing the Run History​

  1. Go to the Agents page.
  2. Click on the agent you want to inspect.
  3. The agent's detail page opens, showing its configuration and a Run History section.
  4. The run history lists all runs for this agent, with the most recent at the top.

The agent run history page showing a list of runs with statuses and a selected run's details

Understanding Run Statuses​

Each run has a status that tells you where it is in its lifecycle.

StatusMeaning
RunningThe agent is actively working right now. It is processing data and calling tools.
Awaiting ApprovalThe agent has paused because it reached a tool that requires approval. It is waiting for someone to approve or reject the pending action.
CompletedThe agent finished its work successfully. You can review the summary and all actions it took.
FailedSomething went wrong during the run. An error message explains what happened.
CancelledThe run was stopped manually by a team member, or a pending action was rejected.
Timed OutThe agent exceeded its maximum execution time and was stopped automatically.

Status Colours​

  • Running — Blue indicator
  • Awaiting Approval — Yellow/amber indicator
  • Completed — Green indicator
  • Failed — Red indicator
  • Cancelled — Grey indicator
  • Timed Out — Red indicator

Filtering Runs by Status​

If you are looking for a specific type of run (e.g., only failed runs or runs awaiting approval):

  1. On the run history page, use the status filter dropdown at the top.
  2. Select a status to filter by (e.g., Awaiting Approval, Failed, Completed).
  3. The list updates to show only runs matching the selected status.
  4. Clear the filter to see all runs again.

Viewing Run Details​

Click on any run in the list to see its full details. The detail panel shows:

Summary​

The agent generates a plain-language summary of what it accomplished during the run. For example: "Found 3 overdue rental returns. Sent reminder emails to 2 customers. 1 customer was already contacted today and was skipped."

Run Information​

FieldDescription
Triggered byHow the run was started — Manual (by a specific user), Schedule, or Event
Started atWhen the run began
Completed atWhen the run finished (if finished)
DurationHow long the run took
Credits usedThe number of AI credits consumed by this run

Actions​

The actions section shows every tool the agent called during the run, in order. Each action displays:

  • Tool name — Which tool was used (e.g., List Bookings, Get Customer, Send Booking Email)
  • Arguments — What data the agent passed to the tool (e.g., which customer ID, what date range)
  • Result — What the tool returned (e.g., a list of bookings, a success confirmation)
  • Status — Whether the action was executed, approved, rejected, or is pending approval

For actions that required approval, you will also see:

  • Approved/Rejected by — Which team member responded
  • Approved/Rejected at — When they responded

The run detail panel showing the summary, run information, and a list of actions taken

Managing Pending Approvals​

If an agent run is in the Awaiting Approval status, there is an action waiting for your response.

Approving an Action​

  1. Open the run details for the run with Awaiting Approval status.
  2. Find the action with a Pending Approval badge.
  3. Review the tool name and arguments to understand what the agent wants to do.
  4. Click Approve to let the agent continue.
  5. The agent resumes its run and executes the approved action.

Rejecting an Action​

  1. Open the run details for the run with Awaiting Approval status.
  2. Find the action with a Pending Approval badge.
  3. Review the details and decide the agent should not proceed.
  4. Click Reject to deny the action.
  5. The entire run is cancelled — the agent does not continue to any further steps.

Cancelling a Run​

You can cancel a run at any time while it is in Running or Awaiting Approval status.

  1. Open the run details.
  2. Click Cancel Run.
  3. The run is stopped immediately and marked as Cancelled.

Checking Credit Usage​

Each run shows how many AI credits it consumed. This is broken down into:

  • Input tokens — Credits used to send data to the AI model
  • Output tokens — Credits used for the AI model's responses
  • Total tokens — The combined credit cost of the run

To see overall agent credit usage across all agents, go to Settings > AI Assistant and check the usage breakdown.

Troubleshooting Failed Runs​

If a run has a Failed status, click on it to see the error message. Common reasons include:

  • Insufficient credits — The account ran out of AI credits during the run. Purchase a credit pack from Settings > Billing & Plan.
  • Tool error — A tool encountered an unexpected error (e.g., trying to look up a booking that was deleted). Check the error details and adjust the agent's instructions if needed.
  • Max iterations reached — The agent hit its maximum number of tool calls before finishing. You can increase the Max Iterations setting in the Agent Builder.

If a run times out, it usually means the agent was given too broad a task. Try narrowing the agent's instructions or reducing the scope of what it needs to process.