Agent Tools Reference Growth+This feature requires the Growth+ plan or higher

When you create a Dash Agent (or use the AI Assistant), it can act through tools — individual abilities that each do one specific thing: look up a booking, send an email, check inventory, and so on.

You usually do not need this page

Building an agent no longer means picking from this list. Step 2 · What is it allowed to do? in the builder gives you around ten plain switches — Look things up, Email & message customers, Payments & refunds and so on — and each switch covers all the individual abilities below that belong to it. See how the builder works.

This page is the detail behind those switches, for when you open Fine-tune individual abilities and want to pick them one at a time.

tip

You do not need to memorize this list. In the fine-tune list you can click Select for me and Dash will pick the abilities that match your instructions, or use the search box to find one by name.

Abilities from an app you connected in Settings > Connected apps appear in the fine-tune list too, alongside these. They are always set to ask you first. Learn more about connected apps.

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Bookings

Tools for viewing, creating, and managing bookings.

Tool	What it does
list_bookings	Looks up bookings with filters like date range, status, or customer.
get_booking	Gets the full details of a single booking by ID or reference number.
create_booking	Creates a new booking. Shows a preview first, then creates it after confirmation.
update_booking	Updates an existing booking (dates, products, notes, etc.).
cancel_booking	Cancels a booking. Shows the cancellation policy and refund preview first.
get_late_pickups	Finds bookings where the customer has not picked up their items past the start date.
get_late_returns	Finds bookings where items have not been returned past the end date.
add_booking_note	Adds an internal note to a booking (visible to your team only).
get_booking_notes	Gets all internal notes on a booking.
list_tags	Lists all booking tags your business uses.
add_booking_tag	Adds a tag to a booking. Creates the tag automatically if it does not exist yet.
remove_booking_tag	Removes a tag from a booking.

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Customers

Tools for looking up and managing customer records.

Tool	What it does
list_customers	Lists customers with optional search and date filters.
get_customer	Gets detailed customer info including their booking history.
search_customers	Searches for a customer by name, email, or phone number.
create_customer	Creates a new customer record.
update_customer	Updates a customer's details (name, email, phone, etc.).
add_customer_note	Adds an internal note to a customer's profile.
get_customer_notes	Gets all internal notes on a customer profile.

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Emails & Communications

Tools for sending emails and notifications to customers.

Tool	What it does
send_booking_email	Sends a booking-related email — confirmation, reminder, or overdue notification.
send_customer_email	Sends a custom email to a customer with any subject and message you like. The email is branded with your business template.
send_form_to_customer	Sends a waiver or form link to a customer for their booking.
send_payment_link	Sends a payment link so the customer can pay online.
send_payment_receipt	Sends a receipt email for a specific payment.
notify_waitlist_entry	Sends an availability notification to a customer on the waitlist.

info

Email tools are marked as high-risk by default, which means agents will pause and ask for your approval before sending. You can change this to auto-approve if you are confident in the agent's instructions. Learn more about approval modes.

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Products & Inventory

Tools for managing your rental products and tracking inventory.

Tool	What it does
list_products	Lists your rental products with optional filters.
get_product	Gets full details for a specific product.
create_product	Creates a new rental product with pricing.
update_product	Updates an existing product's details.
create_product_variation	Adds a variation to a product (e.g. a size or color option).
update_product_variation	Updates a variation's SKU, description, or property values.
add_product_inventory	Adds stock to a product at a business location — a quantity, or individual items with their own identifiers.
update_product_inventory	Updates a stock record's identifier, quantity, location, or availability dates.
transfer_product_inventory	Moves stock between business locations — specific units by identifier, or a quantity.
get_inventory	Checks the inventory status for a product — how many are available, rented, or in the workshop.
get_inventory_status	Shows the status of each individual inventory item (available, rented, in workshop).
get_low_inventory_products	Finds products where current availability is below a threshold.
get_inventory_report	Generates an inventory utilization report with performance and availability data.

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Experiences & Tours

Tools for managing experiences, tours, and activities.

Tool	What it does
list_experiences	Lists your experiences with pricing, duration, and capacity info.
get_experience	Gets full details for a specific experience.
create_experience	Creates a new experience with pricing (per group or per participant).
get_experience_schedule	Shows upcoming sessions with capacity and availability.
list_experience_rate_categories	Lists rate categories (e.g., Adult, Child, Senior) used for participant pricing.

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Availability & Pricing

Tools for checking availability and calculating prices.

Tool	What it does
check_product_availability	Checks if a product is available for specific dates and quantity, and estimates the price.
check_experience_availability	Shows available time slots for an experience on a given date.
check_bundle_availability	Checks if a product bundle is available for specific dates.
calculate_rental_price	Calculates the exact rental price for products over a date range using your pricing rules.

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Payments & Billing

Tools for managing payments, refunds, and charges.

Tool	What it does
get_payment_transactions	Lists all payments, refunds, and deposit transactions for a booking.
record_payment	Records a manual payment (cash, bank transfer, etc.) on a booking.
process_refund	Processes a Stripe refund for a booking.
release_security_deposit	Releases a security deposit hold or refunds a deposit charge.
add_custom_charge	Adds an extra charge to a booking (e.g., damage fee, late return fee).
apply_voucher	Applies a gift voucher as payment on a booking.
get_amount_due	Gets the remaining balance owed on a booking.
get_stripe_status	Checks whether your Stripe account is connected and active.

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Staff & Scheduling

Tools for managing your team and their shifts.

Tool	What it does
list_staff	Lists all staff members.
get_staff	Gets details for a specific staff member.
create_staff	Creates a new staff member.
update_staff	Updates a staff member's details.
get_staff_schedule	Gets staff shifts for a given date.
create_staff_shift	Creates a new shift for a staff member.
update_staff_shift	Updates an existing shift.
delete_staff_shift	Deletes a staff shift.

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Waivers, Forms & Surveys

Tools for managing waivers, forms, and customer satisfaction surveys.

Tool	What it does
list_forms	Lists all your waiver and form templates.
get_form	Gets the details and fields of a waiver or form template.
get_form_responses	Lists responses submitted for a waiver or form.
get_booking_form_status	Checks which waivers/forms are complete or still pending for a booking.
list_surveys	Lists your customer satisfaction surveys.
get_survey_analytics	Gets NPS score, response rate, and other analytics for a survey.
get_nps_trend	Shows how your NPS score has changed over recent months.

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Promotions & Vouchers

Tools for managing promo codes and gift vouchers.

Tool	What it does
list_promo_codes	Lists promo codes with optional search.
get_promo_code	Gets promo code details and usage stats.
validate_promo_code	Checks if a promo code is currently valid.
create_promo_code	Creates a new promo code.
apply_promo_code	Applies a promo code to a booking.
list_vouchers	Lists gift vouchers with optional search.
get_voucher	Gets voucher details and remaining balance.
validate_voucher	Checks if a voucher is valid and has remaining balance.
create_voucher	Creates a new gift voucher.

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Bundles

Tools for managing product bundles and packages.

Tool	What it does
list_bundles	Lists your product bundles/packages.
get_bundle	Gets bundle details including included items and pricing.

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Categories

Tools for organising products and experiences into categories.

Tool	What it does
list_product_categories	Lists all rental product categories.
create_product_category	Creates a new rental product category.
update_product_category	Renames an existing rental product category.
list_experience_categories	Lists all experience categories.
create_experience_category	Creates a new experience category.
update_experience_category	Renames an existing experience category.
list_store_categories	Lists all store product categories.
create_store_category	Creates a new store product category.
update_store_category	Renames an existing store product category.

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Store Products

Tools for managing retail/merchandise items in your store.

Tool	What it does
list_store_products	Lists store products (physical items for sale, not rentals).
get_store_product	Gets details of a store product including variations and stock.
create_store_product	Creates a new store product.
update_store_product	Updates an existing store product.
adjust_store_inventory	Adjusts stock quantity for a store product.
get_low_stock_store_products	Finds store products with low or zero stock.
get_top_store_products	Shows best-selling store products by revenue or quantity.
get_store_stats	Gets store sales stats — revenue, items sold, and average order value.

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Workshop

Tools for tracking items in your maintenance workshop.

Tool	What it does
get_workshop_items	Lists items currently in the workshop for repair or maintenance.
get_workshop_detail	Gets full details of a specific workshop item.
lookup_barcode	Looks up what a barcode belongs to (product or inventory item).

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Reports & Analytics

Tools for generating business reports and insights.

Tool	What it does
get_revenue_summary	Gets a revenue snapshot for a date range — sales, bookings, and rental vs experience breakdown.
get_booking_stats	Gets booking statistics for a date range.
get_booking_trends	Analyses booking patterns — peak hours, busiest days, and daily trends.
get_top_products	Shows your top-performing rental products by bookings or revenue.
get_top_customers	Shows your top customers by bookings and revenue.
get_top_experiences	Shows your top-performing experiences by bookings or revenue.
list_campaigns	Lists your email marketing campaigns.
get_campaign_stats	Gets performance stats for an email campaign.

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Pricing Seasons

Tools for managing seasonal pricing rules.

Tool	What it does
list_seasons	Lists your pricing seasons (date ranges, time ranges, or day-of-week rules).
create_season	Creates a new pricing season for dynamic pricing.

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Waitlist

Tools for managing customer waitlists.

Tool	What it does
view_waitlist	Views waitlist entries, filtered by type or status.
add_to_waitlist	Adds a customer to the waitlist for an experience or rental product.
get_waitlist_stats	Gets waitlist stats — total waiting, notified today, and conversion rate.

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Support

Tools for managing support tickets.

Tool	What it does
list_support_tickets	Lists your support tickets.
get_support_ticket	Gets details of a specific support ticket.
create_support_ticket	Creates a new support ticket.

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Agents

Tools for managing other Dash Agents.

Tool	What it does
list_agents	Lists all your Dash Agents with their status and trigger type.
get_agent	Gets details of a specific agent including its configuration and recent runs.
run_agent	Triggers a manual run of another agent.
get_agent_runs	Gets the run history for an agent.
toggle_agent	Enables or disables an agent.

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Business Info

Tools for looking up your business settings.

Tool	What it does
get_business_hours	Gets your business operating hours.
get_locations	Gets your business locations.
get_ai_credit_balance	Gets your current AI credit balance.
get_ai_credit_usage	Gets AI credit usage for the current month with a breakdown by feature.

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Help Centre

Tools for searching and retrieving help documentation.

Tool	What it does
search_help_centre	Searches help articles for guides and how-to information.
get_help_article	Gets the full content of a specific help article.

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Booking Widget & Content

Tools for supplier widget settings, item content blocks, and date-indexed availability.

Tool	What it does
get_supplier_widget_settings	Returns every booking-widget setting for the current supplier (colors, slug, listing mode, timezone style, trust badges, field requirements, floating button, social share).
update_supplier_widget_settings	Updates any booking-widget setting. Respects the same validation as the Settings UI.
get_widget_url	Returns the live widget URL(s) for rentals / experiences / store, using your current slug.
preview_widget_page_meta	Returns the computed <title>, meta description, and Open Graph card for any widget page — useful when tuning social previews.
list_items_by_date	Lists every bookable experience for a specific date (used by the "by-date" listing mode).
generate_whats_included	Generates the What's Included content block for a product, experience, or store item.
generate_does_not_include	Generates the What's Not Included content block.
generate_itinerary	Generates the Itinerary content block.
generate_highlights	Generates the Highlights content block.
generate_check_in_details	Generates the Check-in details content block.
generate_what_to_bring	Generates the What to Bring content block.
generate_restrictions	Generates the Restrictions content block.
generate_health_and_safety	Generates the Health & Safety content block.
generate_cancellation_notes	Generates the Cancellation notes content block.

Policies

Tools for managing cancellation policies and their tiers.

Tool	What it does
list_policies	Lists every cancellation/rescheduling policy your supplier has.
get_applicable_policy	Returns the policy that applies to a specific product or experience.
create_policy	Creates a new policy with a name, applies-to, and refund tiers.
update_policy	Updates policy name, applies-to, or tier schedule.
delete_policy	Deletes a policy.

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Related Guides

• Creating an Agent
• Agent Approval Modes
• Dash Agents Overview
• Dash Skills
• Connected Apps
• AI Assistant Overview