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Returning Customer Auto-fill

If a customer has booked with you before (or through any EquipDash supplier, matched by email), the checkout recognises them as soon as they type their email — and offers to auto-fill the rest of their details.

It's low-friction, optional, and dramatically shortens repeat bookings.

How It Works​

  1. Customer reaches checkout and starts entering their email address.
  2. As soon as the email is valid, EquipDash silently looks up matching customer records.
  3. If a match is found, a small prompt appears below the email field: "Welcome back, {first name}. Auto-fill your details?"
  4. Customer clicks Auto-fill — first name, last name, phone, address (if collected), and country are populated.
  5. Customer can edit any field before continuing.

Returning-customer prompt below the email field

What Gets Auto-filled​

  • First name
  • Last name
  • Phone (if they have one on file)
  • Address (if collected on their earlier booking)
  • Country

Not auto-filled:

  • Passwords (nothing password-based — we don't ask for one)
  • Payment details (always entered fresh for PCI compliance)
  • Per-booking fields like participant counts or comments

Privacy Model​

  • Lookup only happens after a valid email is typed — no silent harvesting.
  • The prompt is always visible — the customer is informed.
  • Customer always clicks to accept — nothing happens without their action.
  • Lookup is scoped to the specific supplier's customer base — we don't cross-pollinate data between suppliers.

Tips​

  • Don't worry about privacy optics. Every major booking platform does this. Customers expect it.
  • Keep your required fields tight so the auto-fill feels instant — if the customer has to re-type address and country even after auto-fill, the feature feels pointless. See Checkout Field Requirements.