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One-Time Sessions

One-time sessions let you add individual availability slots for an experience — a specific date, time, and capacity for a single occurrence. This is the manual approach to availability management and gives you full control over every session.

When to Use One-Time Sessions​

One-time sessions work well when:

  • Your experience runs on an irregular schedule that does not follow a repeating pattern.
  • You want to add special one-off sessions (e.g. a holiday event or a private booking).
  • You prefer to manage each session individually.
  • You are running a limited or seasonal experience with only a few dates.

If your experience runs on a regular, repeating pattern, consider using Recurring Schedules instead.

Adding a One-Time Session​

  1. Navigate to the experience detail page by clicking the experience in the Experiences table.

  2. Click the Availability tab.

  3. Click the + Add session button at the top-right of the tab.

  4. The Add availability sidebar slides in from the right. Set the following:

The Add availability sidebar showing fields for Date, Start time, Capacity, and the Guides picker

  • Date — Choose the date for the session using the date picker.
  • Start time — The session start time (e.g. 09:00, 14:30). The end time is derived automatically from the experience's duration.
  • Capacity — Maximum number of participants for this session. Tick Unlimited capacity if you don't want a hard cap.
  • Guide(s) (optional) — Click the search field to open the smart guide picker. Available guides surface first; partially-available and blocked guides show below with reasons. See Assigning Guides.
  1. Click Save to create the session.

The new session will appear in the Availability table, and customers will be able to book it through the booking widget.

Adding Multiple Sessions​

To add several one-time sessions, repeat the process above for each session. Each session can have a different date, time, capacity, and set of guides.

tip

If you find yourself adding many similar sessions, consider switching to the Recurring availability management method. You can always switch back to Manual later without losing existing sessions.

Editing a One-Time Session​

  1. In the Availability table, find the session you want to change.
  2. Click the Edit icon on that row.
  3. Update the Date, Time, Capacity, or Guides as needed.
  4. Click Save.
Reducing capacity below existing bookings

You cannot reduce a session's capacity below the number of slots already booked. The form blocks the change and explains how many bookings are on that session — cancel the relevant bookings first, then reduce the capacity.

Bulk Actions​

Tick the checkboxes on multiple session rows and the Action ▾ dropdown at the top-right of the tab unlocks five bulk operations: Edit capacity, Change time, Change duration, Assign guides, and Delete. See Bulk Actions for the steps.

Deleting a One-Time Session​

Deleting a Single Session​

  1. In the Availability table, click the Delete icon on the session row.
  2. A confirmation modal will appear showing the session details (time and date).
  3. Click Confirm to delete the session.

Bulk Deleting Sessions​

If you need to remove multiple sessions at once:

  1. Tick the checkboxes on the sessions you want to delete in the Availability table.
  2. Click Action ▾ in the top-right and choose Delete.
  3. Confirm the deletion.
caution

Sessions that have existing bookings on them are skipped automatically — the result toast lists which ones were skipped so you know to cancel or move those bookings first if you really want the session gone.

Capacity Notes​

  • The panel asks for Seats this slot (or Groups this slot, if you sell by the group and one booking takes the whole slot). On a package that departs on a date rather than a time, it reads this day.
  • The Seats per session number you set on the experience is not copied to a session you add by hand. Set it on each one-time session.
  • Leave the field blank if you do not want to limit numbers for that session.
  • The Availability table shows Booked and Available columns so you can see at a glance how full each session is.
  • On an experience you sell more than one way, the panel also asks Applies to. See Different Times for Each Option.