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One-Time Sessions

One-time sessions let you add individual availability slots for an experience — a specific date, time, and capacity for a single occurrence. This is the manual approach to availability management and gives you full control over every session.

When to Use One-Time Sessions​

One-time sessions work well when:

  • Your experience runs on an irregular schedule that does not follow a repeating pattern.
  • You want to add special one-off sessions (e.g. a holiday event or a private booking).
  • You prefer to manage each session individually.
  • You are running a limited or seasonal experience with only a few dates.

If your experience runs on a regular, repeating pattern, consider using Recurring Schedules instead.

Adding a One-Time Session​

  1. Navigate to the experience detail page by clicking the experience in the Experiences table.

  2. Click the Availability tab.

  3. Click the Add Availability button.

  4. In the panel that opens, set the following:

The Add Availability panel showing fields for Date, Start time, Capacity, and Guide(s)

  • Date — Choose the date for the session using the date picker.
  • Time — Enter the start time (e.g. 09:00, 14:30).
  • Capacity — Set the maximum number of participants for this session. Leave blank for unlimited capacity.
  • Guides (optional) — Select one or more staff members to assign as guides for this session. See Assigning Guides.
  1. Click Add Availability to create the session.

The new session will appear in the Availability table, and customers will be able to book it through the booking widget.

Adding Multiple Sessions​

To add several one-time sessions, repeat the process above for each session. Each session can have a different date, time, capacity, and set of guides.

tip

If you find yourself adding many similar sessions, consider switching to the Recurring availability management method. You can always switch back to Manual later without losing existing sessions.

Editing a One-Time Session​

  1. In the Availability table, find the session you want to change.
  2. Click the Edit icon on that row.
  3. Update the Date, Time, Capacity, or Guides as needed.
  4. Click Save.

Deleting a One-Time Session​

Deleting a Single Session​

  1. In the Availability table, click the Delete icon on the session row.
  2. A confirmation modal will appear showing the session details (time and date).
  3. Click Confirm to delete the session.

Bulk Deleting Sessions​

If you need to remove multiple sessions at once:

  1. Select the sessions you want to delete by ticking the checkboxes in the Availability table.
  2. Click the Bulk Delete button that appears above the table.
  3. Confirm the deletion.
caution

Deleting a session does not automatically cancel any existing bookings for that session. Check if there are booked participants before deleting, and contact affected customers if needed.

Capacity Notes​

  • If you set a Default Capacity on the experience, new sessions will not automatically use it when added manually. You set the capacity individually for each one-time session.
  • Leave the capacity field blank if you do not want to limit participant numbers for a session.
  • The Availability table shows Booked and Available columns so you can see at a glance how full each session is.