Refund & Cancellation

Clear refund policies, enforced automatically

Set refund windows, cancellation fees, and partial refund rules once — EquipDash enforces them automatically. Tell Dash AI to process any refund in one sentence.

Free 21-day trial of all features, no credit card required.

AI-native platform — tell Dash AI to process refunds instantly.

Easy setup with access to support and onboarding specialists.

Build policies that match your business

Create refund and cancellation rules per product or booking type. Set deadlines, percentage-based fees, and non-refundable deposit amounts. Assign policies at the product level so each offering has the right rules.

Automated enforcement, no exceptions

When a customer cancels, EquipDash checks the policy, calculates the refund amount, processes the payment, and sends a confirmation email — all automatically. Tell Dash AI to process a refund and it handles the rest. Or manage refunds manually from your dashboard.

Handle edge cases with manual overrides

For exceptions, your team can override the standard policy, issue a partial refund, or convert a cancellation to credit. Every override is logged for your records.

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All-in-one solution that runs your entire business

The ultimate all-in-one solution that runs your entire business from one dashboard.

  • Bookings
  • Customer Experience
  • Resource Management
  • Operations
  • Dash AI & Agents
  • Scheduling & Logistics
  • Integrations

AI-powered bookings, made easy

Online booking, POS, and automated workflows keep customers booking and you stress-free.

AI-powered customer experience

Build lasting relationships with CRM, digital waivers, loyalty programs, gift cards, and automated campaigns — all from one dashboard.

AI-powered control over every resource

Track inventory across locations, coordinate guides, manage product and experience catalogues, and plan for seasonal demand — all in real time.

Run every operation with AI

Manage your team, maintain equipment, track performance with real-time reports, and connect your favourite tools through integrations.

AI that runs your operations

Dash AI is your always-on operator — ask it to handle bookings, pull reports, or check inventory. Dash Agents work autonomously, running follow-ups, alerts, and daily summaries 24/7.

AI-powered planning and logistics

Build guest lists, generate trip manifests, and roster staff across locations — so you are always prepared, even during your busiest weeks.

Connect the dots with the tools you love

Stop wrestling with disconnected systems—EquipDash brings it all together.

GetYourGuide

GetYourGuide

Stripe

Stripe

HubSpot

HubSpot

QuickBooks

QuickBooks

Xero

Xero

Expedia

Expedia

Shopify

Shopify

Zapier

Zapier

WordPress

WordPress

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FREQUENTLY ASKED QUESTION

What would you like to know about EquipDash?

Find answers to your questions below. Contact us if you couldn't find what you're looking for.

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Can I set different policies for different products?

Yes. Assign a unique refund and cancellation policy to each product or booking type.

Are refunds processed automatically?

Can I offer store credit instead of a refund?

Do customers see the policy before booking?

Can I override a policy for a specific booking?

Are cancellations tracked in reports?

Can Dash AI process refunds?

Automate your refund and cancellation policies

Start your free 21-day trial and set up policies in minutes.

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