Reviews and surveys

Collect feedback after every booking, and more reviews

A short survey goes out after each trip or rental. When it's done, customers see your review links.

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Coral Coast Divers' Post-Dive Review survey, answered: 10 out of 10, five stars for the experience and the instructor, and a comment

Coral Coast Divers' real survey page.

Sent after every booking

Right away, 2 hours later or next morning.

Unhappy answers flagged

You get an alert, so you can reply first.

Runs 300+ operations

Ask Dash AI what customers said this month.

21 days free

No card to start. Cancel anytime.

Review requests go out after every trip or rental

Pick when the survey goes and how. EquipDash sends it for every booking.

  • By email, and by text if you turn it on
  • One reminder a week later for anyone who hasn't answered
  • Only after a clean return, if you choose, so damaged gear doesn't get a survey
  • Or turn on the Review Request Bot, and approve each email it drafts

Ask about the guide, the gear and the whole day

Build the survey from a 0 to 10 score, star ratings, choices and a comment box, then set who gets it.

  • The person who booked, or everyone on the booking
  • A thank-you reward, and your review pages, in the same panel
  • Answers are kept with the booking and the customer

Survey Settings, from the Bayside Water Sports demo film.

Your review links on the thank-you page

Everyone who finishes the survey sees your links to Google, Tripadvisor, Facebook, Yelp or Instagram.

  • See how many people clicked through to each one
  • A thank-you code for their next booking
  • Or skip the survey and email a one-tap Google review link

One happiness score, and a heads-up when someone's unhappy

Every 0 to 10 answer counts as happy, okay or unhappy. Unhappy ones wait at the top for your reply.

  • An email to you when a customer is unhappy
  • Reply from the response, before it turns into a bad review

Spot patterns by guide, gear and question

See which guide, product or question keeps coming up, and fix small issues before they grow.

  • Average happiness for each guide's departures, seen only by your team
  • Scores and answers for every question, and the comments word for word
  • Ask Dash AI what customers complained about this month
Works with Custom forms Promotions and campaigns CRM Guide management Dash Bots

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Build lasting relationships with CRM, digital waivers, loyalty programs, gift cards, and automated campaigns — all from one dashboard.

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Track inventory across locations, coordinate guides, manage product and experience catalogs, and plan for seasonal demand — all in real time.

Run every operation with AI

Manage your team, maintain equipment, track performance with real-time reports, and connect your favorite tools through integrations.

AI that runs your operations

Dash AI is your always-on operator — ask it to handle bookings, pull reports, or check inventory. Dash Bots work autonomously, running follow-ups, alerts, and daily summaries 24/7.

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Build guest lists, generate trip manifests, and roster staff across locations — so you are always prepared, even during your busiest weeks.

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GetYourGuide

Stripe

Stripe

HubSpot

HubSpot

QuickBooks

QuickBooks

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Xero

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Viator

Tripadvisor

Tripadvisor

Shopify

Shopify

Google Calendar

Google Calendar

Google Drive

Google Drive

Zapier

Zapier

WordPress

WordPress

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FREQUENTLY ASKED QUESTIONS

Reviews and surveys questions

Sending surveys, review links and reading the results. Contact us if yours isn't here.

Contact Us

Are review requests sent automatically?

Yes. The survey goes out after each booking: right away, two hours later, the next morning, or at a time you set. It can go by email or by text, with one reminder a week later.

Can I link to Google reviews?

Can I customize the survey questions?

Where are survey responses stored?

Can I filter reviews by rating?

Does this help with SEO?

Can Dash Bots automate review collection?

Hear from every customer after every booking

Start your free 21-day trial and send your first survey this week.

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