Yes. Pick the events that send a text to your customers and to you, such as reminders and waiver requests.

Workflow automation

Automatic emails for every step of a booking

Q: Can I customize email templates?

Yes. Edit the wording, add your logo and colors, and use fields like the customer name, booking date and product. Dash AI can draft a message for you to edit.

Q: How do reminder timings work?

The reminder goes out 6, 12, 24, 48 or 72 hours before the booking, or not at all. Your own messages can go out any time before or after a booking, or on a set date.

Q: Can I send different messages for different products?

Yes. Turn on a separate flow for all rentals, all experiences or all bundles, or give a single product, experience or bundle its own messages.

Q: Does it help reduce no-shows?

Reminders give customers the time, the place and a check-in link before they come, and a no-show notice goes out if they don't turn up.

Q: How are Dash Bots different from workflow automation?

These messages follow fixed timing. A Dash Bot can look things up and decide, like skipping a customer with an open complaint before asking for a review. Bots are on Growth and Pro.

Q: Do emails go out in the customer's language?

Yes. Emails go out in the language the customer booked in. More languages on the booking page are a Pro feature.

Q: Can I see what was sent?

Yes. Turn on a copy of every customer email to your own inbox. Customers never see that address.

Confirmations, reminders and review requests send themselves. You set the timing once.

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No credit card. 21-day free trial.

Settings, Customer messages in EquipDash: every email a customer gets around a booking, in order

Every booking email built in

From the confirmation to the review request.

Set the timing once

Like the day before, or after they finish.

Texts for the events you pick

To your customers and to you.

21 days free

No card to start. Setup help included.

When they book and pay

Confirmation and receipt emails, handled

Every booking sends a confirmation and every payment sends a receipt. Edit the wording once.

Your logo, colors and pre-trip details on every email
The waiver request goes out when they book, with the signing link
Let Dash AI draft a message, then change what you like
Emails go out in the language the customer booked in
Get a copy of every customer email in your own inbox

Start your 21-day free trial

Before they come in

Reminders that cut no-shows

Email and text reminders with the time, the place and a link to check in.

Add directions and what to bring to the arrival details
Unsigned waivers get the signing link by text too
Late pickup and no-show notices go out after the wait you set

Start your 21-day free trial

When it goes out

Choose when each message goes out

Each message has a switch and a time. Change it and every new booking follows.

Add your own message, timed from when they book, when it starts, when it ends or a set date
Different messages for all rentals, all experiences or all bundles
Give one product, experience or bundle its own messages

Start your 21-day free trial

After they finish

Follow-ups that bring in reviews

The review request goes out after they finish and links to your review page.

Send them to Google, TripAdvisor, Facebook or Yelp
Add a feedback survey a few days later
Add a return-visit offer with a promo code a couple of weeks on

Start your 21-day free trial

When a message needs a decision, use a Dash Bot

A bot can check who to skip before it sends, and asks you before anything involving money. On Growth and Pro.

See Dash Bots →

EXPLORE MORE FEATURES

All-in-one solution that runs your entire business

The ultimate all-in-one solution that runs your entire business from one dashboard.

Bookings
Customer Experience
Resource Management
Operations
Dash AI & Bots
Scheduling & Logistics
Integrations

AI-powered bookings, made easy

Online booking, POS, and automated workflows keep customers booking and you stress-free.

Bookings

All 234 Rentals 188 Experiences 46

Booking # Date Customer Status

#132 Mar 5 David Green Confirmed

#131 Mar 4 Sarah Chen Picked Up

#130 Mar 3 James Walker Canceled

#129 Mar 2 Megan Allen Confirmed

#132 David Green Confirmed

Mar 5 — Mar 7, 2026

Items

Snorkel Set Adult · x2

$48.00

Beach Umbrella Large · x1

$25.00

Total $73.00

AI-powered customer experience

Build lasting relationships with CRM, digital waivers, loyalty programs, gift cards, and automated campaigns — all from one dashboard.

Customers Search

ID Name Email Last Booking

165 Rachel Torres rachel@mail.com Feb 28

164 Kevin Park kevin.p@mail.com Feb 25

163 Lisa Chang lisa.c@mail.com Feb 22

162 Mark Johnson mark.j@mail.com Feb 18

Rachel Torres rachel@mail.com

12 Bookings

$1,840 Spent

3 Waivers

Waivers Signed

Liability Waiver Feb 28

Equipment Release Jan 15

Submit

COUPON

Get 50%

For your first purchase.

F1R5T Claim

AI-powered control over every resource

Track inventory across locations, coordinate guides, manage product and experience catalogs, and plan for seasonal demand — all in real time.

Products

Product Name SKU Category Status Price

Stand Up Paddleboard SUP-01 Water Active $89

Snorkel Set SNK-04 Water Active $24

Beach Cruiser Bike BK-12 Land Low $35

Kayak Single KY-08 Water Active $65

Stand Up Paddleboard

SKU: SUP-01 Active

Availability by Location

Main Beach 8 available

Harbor Point 2 available

Variants

10ft All-Around 12ft Touring

Run every operation with AI

Manage your team, maintain equipment, track performance with real-time reports, and connect your favorite tools through integrations.

Dashboard This Month ▾

Revenue $12,480 +18%

Bookings 156 +12%

Active Customers 89 +8%

Revenue by Week

Today's Roster

Jake Miller Guide · 8am–4pm

Amy Lee Front Desk · 9am–5pm

Tom Carter Maintenance · 7am–3pm

AI that runs your operations

Dash AI is your always-on operator — ask it to handle bookings, pull reports, or check inventory. Dash Bots work autonomously, running follow-ups, alerts, and daily summaries 24/7.

Dash AI Your intelligent assistant

Good morning! I noticed 3 bookings need attention today. I've also prepared your daily summary.

Show daily summary Revenue insights Check inventory

Quick Actions

Create Booking

Today's Bookings

Check Inventory

Usage this month

325 / 500 queries

AI-powered planning and logistics

Build guest lists, generate trip manifests, and roster staff across locations — so you are always prepared, even during your busiest weeks.

Calendar This Week ▾

Mon

SUP x4

Snorkel

Tue

Kayak

Wed

Bikes x6

Dive

SUP x2

Thu

Kayak x3

Fri

Snorkel

SUP x5

Sat

Bikes x8

Dive

Sun

Kayak

Guest Manifest

Sunset Snorkel Trip Wed, Mar 5 · Guide: Jake M.

David Green +1 guest

Sarah Chen

Megan Allen Pending

Connect the dots with the tools you love

Stop wrestling with disconnected systems—EquipDash brings it all together.

GetYourGuide

Stripe

HubSpot

QuickBooks

Xero

Viator

Tripadvisor

Shopify

Google Calendar

Google Drive

Zapier

WordPress

Explore All Integrations

FREQUENTLY ASKED QUESTIONS

Workflow automation questions

Booking emails, timing and texts. Contact us if yours isn't here.

What messages can I automate?

The booking confirmation, payment receipt, waiver request and chasing, arrival details, the reminder before they come in, late pickup, no-show and late return notices, the review request, and notices when a booking changes, is canceled or refunded. You can add your own too.

Equipment Rental Providers

Experience & Tour Operators

Bookings

Customer Experience

Resource Management

Scheduling & Logistics

Operations

Blog

Rentals & Tour Directory

Contact Us

Help Docs

API Docs

Affiliate Program

Automatic emails for every step of a booking

Confirmation and receipt emails, handled

Reminders that cut no-shows

Choose when each message goes out

Follow-ups that bring in reviews

When a message needs a decision, use a Dash Bot

All-in-one solution that runs your entire business

AI-powered bookings, made easy

AI-powered customer experience

AI-powered control over every resource

Run every operation with AI

AI that runs your operations

AI-powered planning and logistics

Connect the dots with the tools you love

Workflow automation questions

What messages can I automate?

Can I customize email templates?

Does it support SMS?

How do reminder timings work?

Can I send different messages for different products?

Does it help reduce no-shows?

How are Dash Bots different from workflow automation?

Do emails go out in the customer's language?

Can I see what was sent?

Set up your booking emails once