Waitlist Management

Fill cancellations automatically with waitlist management

When a time slot or trip fills up, customers join a waitlist. If someone cancels, the next person is notified automatically and can confirm their spot — so you fill every opening.

GENERAL
Dashboard
AI Assistant
OPERATIONS
POS
Calendar
Bookings
SERVICES
Rentals
Experiences
Store
MANAGEMENT
Customers
Waitlist 3 waiting
EXPERIENCE
Sunset Kayak Tour
Feb 22, 4:30 PM · 8/8 spots filled
SOLD OUT
WAITLIST QUEUE
#1
DP
David Park
Notified · awaiting response
#2
RL
Rachel Liu
Joined 2 hours ago
#3
MK
Mike Kim
Joined 45 min ago
#4
JT
Jen Torres
Joined 20 min ago
Spot Opened!
A cancellation freed 1 spot on Sunset Kayak Tour. David Park has been notified.
Response window: 4 hours
92%
cancellations filled via waitlist

Free 21-day trial of all features, no credit card required.

Complete platform with online rental store and mobile app.

Easy setup with access to support and onboarding specialists.

Customers waiting for activity
Join Waitlist
Sunset Kayak Tour — Feb 22, 4:30 PM
This experience is fully booked
Join the waitlist and we'll notify you if a spot opens up.
Name
David Park
Email
david.park@email.com
Join Waitlist

Automatic waitlist when a slot fills up

Customers see a 'Join Waitlist' option when a time slot is full. They provide their contact details and are added to the queue in order. No manual tracking needed.

Instant notifications on cancellations

When a spot opens up, the next person on the waitlist gets an email or SMS with a link to confirm their booking. If they do not respond within your set window, the notification moves to the next person.

Receiving waitlist alert on phone
Notification Sent
A spot has opened up!
David Park has been notified via email + SMS
Response window 4 hours
If no response Notify #2 (Rachel Liu)
Revenue Recovered
Last 30 days via waitlist
$4,280
Revenue saved
23
Spots filled
RECENT FILLS
Sunset Kayak Tour
David Park confirmed · 2 hours ago
$89
Mountain Bike Rental
Amy Chen confirmed · yesterday
$45
Waitlist Conversion
92%
23 of 25 waitlisted customers booked

Recover revenue you would otherwise lose

Without a waitlist, cancellations mean empty slots and lost revenue. With EquipDash, most cancellations are filled within hours because the next interested customer is notified immediately.

EXPLORE MORE FEATURES

All-in-one solution that runs your entire business

The ultimate all-in-one solution that runs your entire business from one dashboard.

  • Bookings
  • Customer Experience
  • Resource Management
  • Operations
  • Dash AI
  • Scheduling & Logistics
  • Integrations

Bookings made easy

Online booking, POS, and automated workflows keep customers booking and you stress-free.

  • Online Booking
  • Booking Management
  • POS Management
  • Refund & Cancellation
  • Workflow Automation
  • Secure Payment
Bookings
All 234 Rentals 188 Experiences 46
Booking # Date Customer Status
#132 Mar 5 David Green Confirmed
#131 Mar 4 Sarah Chen Picked Up
#130 Mar 3 James Walker Cancelled
#129 Mar 2 Megan Allen Confirmed
#132 David Green Confirmed
Mar 5 — Mar 7, 2026
Items
Snorkel Set Adult · x2
$48.00
Beach Umbrella Large · x1
$25.00
Total $73.00

Delight your customers, drive loyalty

Build lasting relationships with CRM, digital waivers, loyalty programs, gift cards, and automated campaigns — all from one dashboard.

  • CRM
  • Reviews & Surveys
  • Promotions and Campaigns
  • Gift Cards & Vouchers
  • Digital Waivers
  • Custom Forms
Customers Search
ID Name Email Last Booking
165 Rachel Torres rachel@mail.com Feb 28
164 Kevin Park kevin.p@mail.com Feb 25
163 Lisa Chang lisa.c@mail.com Feb 22
162 Mark Johnson mark.j@mail.com Feb 18
RT
Rachel Torres rachel@mail.com
12 Bookings
$1,840 Spent
3 Waivers
Waivers Signed
Liability Waiver Feb 28
Equipment Release Jan 15
Submit
COUPON
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Full control over every resource

Track inventory across locations, coordinate guides, manage product and experience catalogues, and plan for seasonal demand — all in real time.

  • Inventory Management
  • Guide Management
  • Product Catalogue
  • Experience Catalogue
  • Season & Schedule
  • Store Catalogue
Products
Product Name SKU Category Status Price
Stand Up Paddleboard SUP-01 Water Active $89
Snorkel Set SNK-04 Water Active $24
Beach Cruiser Bike BK-12 Land Low $35
Kayak Single KY-08 Water Active $65
Stand Up Paddleboard
SKU: SUP-01 Active
Availability by Location
Main Beach 8 available
Harbor Point 2 available
Variants
10ft All-Around 12ft Touring

Run your business smarter, operate flawlessly

Manage your team, maintain equipment, track performance with real-time reports, and connect your favourite tools through integrations.

  • Staff Management
  • Asset Equipment & Maintenance
  • Reports & Insights
  • API & Integrations
Dashboard This Month ▾
Revenue $12,480 +18%
Bookings 156 +12%
Active Customers 89 +8%
Revenue by Week
W1
W2
W3
W4
Today's Roster
JM
Jake Miller Guide · 8am–4pm
AL
Amy Lee Front Desk · 9am–5pm
TC
Tom Carter Maintenance · 7am–3pm

Work smart, not hard with intelligent features

EquipDash's Dash AI uses intelligent technology to streamline operations, reduce manual work, and help you make smarter business decisions.

Explore All Features
Dash AI Your intelligent assistant
Good morning! I noticed 3 bookings need attention today. I've also prepared your daily summary.
Show daily summary Revenue insights Check inventory
Quick Actions
Create Booking
Today's Bookings
Check Inventory
Usage this month
325 / 500 queries

Plan smarter, operate seamlessly

Build guest lists, generate trip manifests, and roster staff across locations — so you are always prepared, even during your busiest weeks.

  • Guestlist & Manifest
  • Staff Rostering
  • Calendar
Calendar This Week ▾
Mon
SUP x4
Snorkel
Tue
Kayak
Wed
Bikes x6
Dive
SUP x2
Thu
Kayak x3
Fri
Snorkel
SUP x5
Sat
Bikes x8
Dive
Sun
Kayak
Guest Manifest
Sunset Snorkel Trip Wed, Mar 5 · Guide: Jake M.
David Green +1 guest
Sarah Chen
Megan Allen Pending

Connect the dots with the tools you love

Stop wrestling with disconnected systems—EquipDash brings it all together.

Viator

Viator

Tripadvisor

Tripadvisor

Stripe

Stripe

HubSpot

HubSpot

QuickBooks

QuickBooks

Xero

Xero

Expedia

Expedia

Shopify

Shopify

Zapier

Zapier

WordPress

WordPress

Explore All Integrations

FREQUENTLY ASKED QUESTION

What would you like to know about EquipDash?

Find answers to your questions below. Contact us if you couldn't find what you're looking for.

Contact Us

How does the waitlist work?

When a time slot is full, customers can join the waitlist. If someone cancels, the next person is notified automatically via email or SMS.

Do customers know their position?

Does the waitlist work across OTAs?

Can I manage the waitlist manually?

Is there a limit on waitlist size?

Never leave a slot empty again

Start your free 21-day trial and turn cancellations into confirmed bookings.

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