BOT TEMPLATE
Sends personalized gear and prep reminders to customers T-3, T-1 before activity. Reduces day-of gear problems and no-shows.
Adventure customers arrive unprepared at a rate that surprises first-season operators.
Adventure customers arrive unprepared at a rate that surprises first-season operators. Wrong footwear, no water bottle, no layer for the cold morning, no snack for the 6-hour day - every one of these is a small friction that accumulates into a worse experience and a lower review. The fix is pre-trip communication that actually lands, not a PDF attached to the confirmation email that nobody opens.
The Adventure Gear & Prep Reminder Bot sends two tight, timely messages per booking. At T-3: what to wear, what to bring, what we provide, breakfast/hydration advice, weather-specific callouts. At T-1: meeting point, parking, timing, updated forecast, emergency contact. Per-activity content so a climbing customer gets climbing-specific prep and a rafting customer gets rafting-specific prep - not a generic "outdoor activity" email.
The operational win is at check-in. Prepared customers check in 50-70% faster than unprepared ones, which recovers 10-15 minutes of guide time per session and eliminates the "let me run to the car for my jacket" cascade. The customer-satisfaction win is in reviews - prepared customers have better days and review accordingly.
Below is the full bot spec: trigger timing, tools, per-activity message templates, and how to integrate live weather forecasts and meeting-point details.
Paste it into Dash Bots and Dash builds the bot: tools, logic and trigger.
On trigger, the bot runs these steps in order. Any step can be customized by re-prompting.
Arriving in 3 or 1 days.
Per-activity prep list, gear, conditions.
Customer name, specific activity, day, time, meeting point.
What to wear, what to bring - visual.
Email primary, SMS fallback for T-1.
Opens and clicks. Non-engagers escalated.
The bot uses the standard Dash Bots tool library. Every tool call is logged.
Structured automation beats manual follow-up in three ways:
Customizations by re-prompting in plain English: change the trigger timing or conditions, adjust the recipient list, tune thresholds, modify tone, add approval gates, connect additional channels (SMS, WhatsApp) if available. Run in approval mode for the first week to build confidence before switching to autonomous.
Set this bot up on your first week. Run in approval mode for five days while you watch the outputs, then flip to autonomous. The ROI compounds across a full season - a quiet automation that simply does the right thing, every time, without anyone having to remember.
Gear list, meeting point, timing, weather, what to expect. Short is better.