AI AGENT TEMPLATE
An AI agent that sends review requests to customers 24 hours after their tour. Drives positive reviews and surfaces issues early.
Review volume is the single most predictive variable for tour operators' booking discovery. Operators with 500+ TripAdvisor reviews convert at dramatically higher rates than equivalent operators with 50 reviews — the searcher, skimming tour options, uses review count as a trust heuristic before they ever read the reviews themselves. The gap between the two is almost entirely about whether the operator systematically asks for reviews after tours.
The Post-Tour Review Request Agent handles the asking automatically. 24-48 hours after a completed tour — the window where memory is vivid and positive but not yet fading — the agent sends a targeted email per customer with direct links to the platforms that matter most for your business (TripAdvisor, Google, Viator, GetYourGuide). Language is personalised to reference their specific tour and guide, which dramatically improves response rates over generic asks.
Critically, the agent excludes customers who had issues: refunded bookings, lodged complaints, flagged incidents. You don't want to ask someone who had a bad experience to publicly review you — you want to address that separately with a manager touchpoint. Filtering that subset out, a typical 3-5x lift in review volume lands on the platforms that drive discovery.
Below is the full agent spec: trigger timing, tools, platform-routing logic, and how to customise per-market (US/UK is TripAdvisor + Google; APAC is TripAdvisor + Klook; adventure-heavy is Viator + GetYourGuide).
"Every hour, find tours that ended 24 hours ago. Send review request email with links to Google, TripAdvisor, and website review form. Include thank-you and invitation to book again."
Paste this into Dash Agents. Dash reads the prompt, picks the right tools, assembles the logic, and creates a ready-to-run agent in seconds.
The agent uses the standard Dash Agents tool library. Every tool call is logged.
On trigger, the agent runs these steps in order. Any step can be customised by re-prompting.
Customisations by re-prompting in plain English: change the trigger timing or conditions, adjust the recipient list, tune thresholds, modify tone, add approval gates, connect additional channels (SMS, WhatsApp) if available. Run in approval mode for the first week to build confidence before switching to autonomous.
Structured automation beats manual follow-up in three ways:
Set this agent up on your first week. Run in approval mode for five days while you watch the outputs, then flip to autonomous. The ROI compounds across a full season — a quiet automation that simply does the right thing, every time, without anyone having to remember.
24-48 hours after tour. Fresh experience but enough time to reflect.
Dash Agents handle the repetitive work so your team can focus on customers. Start your free trial and build your first agent in minutes.
