Twilio integration

Send booking texts your guests actually read

Reach guests where they look first — their phone. With the Twilio integration, EquipDash sends booking confirmations, reminders, payment receipts and waiver requests by SMS alongside email. Texts arrive reliably, get opened, and cut the no-shows that quietly drain your day.

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Sunset Kayak Co.
Text message · SMS
Delivered
Today 9:02 AM
EquipDash: Your Sunset Kayak Tour is confirmed for Sat 4:30 PM. 2 guests · meet at the Harbour Dock. Reply HELP for assistance.
Fri 4:30 PM
Reminder: Your Sunset Kayak Tour is tomorrow at 4:30 PM. Wear clothes that can get wet. See you on the water!
Text message

Booking texts that get read — confirmations, reminders and receipts by SMS.

Per-event control — choose SMS, email or both for every notification.

Two ways to pay — a managed prepaid wallet or bring your own Twilio account.

Twilio

EquipDash + Twilio, texting on your behalf

Twilio is the engine that delivers SMS reliably around the world. EquipDash decides what to send and when — the confirmation after a booking, the reminder before a tour, the receipt after a payment, the waiver before arrival — and hands each message to Twilio to deliver. Your guests get a text from your business; you never touch a line of code.

SMS NOTIFICATIONS

Everything the Twilio integration sends for you

Email gets buried; a text gets read. Switching on Twilio lets EquipDash reach guests on the channel they check most, for every moment that matters in a booking — and it works right alongside the emails you already send.

Confirmations by text

The moment a guest books, a confirmation text goes out with the date, time and the details they need. No wondering whether the email landed — they have it in hand straight away.

Reminders that cut no-shows

Automatic reminder texts go out ahead of every booking, so guests turn up on time and prepared. Fewer empty spots means more of your day actually earns.

Waiver requests by SMS

Send the waiver as a text before guests arrive, so they sign in advance instead of holding up the desk. Your front line stays clear and your paperwork stays compliant.

Payment receipts by text

When a payment goes through, the receipt can land as a text the guest can keep. It is one less email to chase and one more reassurance that everything went smoothly.

SMS, email or both per event

For each notification type you decide the channel — text only, email only, or both together. Send the urgent reminder by SMS and keep the detailed receipt on email, your call.

Managed prepaid wallet

Top up a prepaid balance and each message draws from it at published per-country rates, with no monthly fee. Pay only for the texts you actually send.

Or bring your own Twilio

Already have a Twilio account? Paste your credentials and texts send through it, billed by Twilio directly. Keep your existing number, your rates and your relationship.

Nothing extra to wire up

SMS works alongside the emails EquipDash already sends — no separate tool, no developer, no new workflow. Switch it on in settings and your booking texts start flowing.

Notification settings Per booking type
Confirmation
SMS Email
Reminder
SMS Email
Payment receipt
SMS Email
Waiver request
SMS Email
Each notification sends exactly where you chose

PER-EVENT CONTROL

Choose SMS, email or both for every notification

Not every message belongs on the same channel. A last-minute reminder works best as a text guests can't miss, while a detailed receipt might be better kept in their inbox. EquipDash lets you set the channel for each notification type independently — confirmations, reminders, payment receipts and waiver requests — so guests hear from you the right way at the right moment, and you never over-message.

TWO BILLING MODES

Pay your way — prepaid wallet or your own Twilio

There's no lock-in and no monthly SMS fee to wrestle with. Top up a managed prepaid wallet and each message simply draws from your balance at published per-country rates — switch on auto-top-up and you never run dry mid-season. Prefer to keep things in-house? Paste your own Twilio credentials and every text sends through your account, billed by Twilio directly. Pick the mode that suits how you already work.

SMS wallet Auto-top-up on
$42.50
Prepaid balance · no monthly fee
Recent sends
Confirmation · E. Williams Delivered
Reminder · M. Chen Delivered
Waiver request · L. Bennett Delivered
Payment receipt · J. Taylor Delivered
Reminder schedule Automatic
At booking
Confirmation sent
24h before
Reminder sent
2h before
Final nudge sent
Arrival
Guest checked in
Two timely texts and the guest showed up

FEWER NO-SHOWS

A well-timed reminder is the cheapest seat you'll ever save

Every no-show is a spot you can't resell and prep you can't recover. Because texts get opened far more often than email, an automatic SMS reminder ahead of each booking nudges guests to turn up — and to turn up ready. EquipDash sends the reminders for you on the schedule you set, so your day runs fuller without anyone on your team chasing confirmations by phone.

GETTING STARTED

Turn on booking texts in three steps

No developers, no new software to learn. Switch SMS on from your EquipDash settings and your booking texts start sending the same day.

Pick how you pay

Choose the managed prepaid wallet and top up a balance with no monthly fee, or paste your own Twilio credentials to send through your account, billed by Twilio directly.

Set channels per event

For confirmations, reminders, payment receipts and waiver requests, choose SMS, email or both — so each message reaches guests exactly the way you want.

Go live and send

SMS switches on. Bookings trigger texts automatically alongside your emails, and your guests start hearing from you on the channel they check most.

FREQUENTLY ASKED QUESTION

What would you like to know about EquipDash?

Find answers to your questions below. Contact us if you couldn't find what you're looking for.

Contact Us

What does the Twilio integration send by SMS?

EquipDash can send booking confirmations, reminders, payment receipts and waiver requests by text, alongside the emails you already send. For each of these notification types you choose whether it goes out as SMS, email, or both.

How am I billed for the text messages?

Can I use my existing Twilio account and number?

Do I have to send everything by text?

Will SMS replace the emails EquipDash already sends?

How do reminders help cut no-shows?

How long does it take to set up?

Send booking texts your guests actually read

Start your free 21-day trial, switch on the Twilio integration, and let confirmations, reminders and receipts reach guests by SMS.