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Cobblestone Walking Tours on EquipDash

Small-group history, food, and ghost tours of historic Charleston, built, sold, staffed and run on EquipDash.

Charleston, SC 18 min Experiences Store Dash AI
Try it yourself · 2 min
Inside the business

How Cobblestone Walking Tours runs on EquipDash

The departure schedule, waitlists, guide rosters and the weather call, all on EquipDash.

Your booking
Historic Downtown Walking Tour
Departure10:00 AM
Adults2
Child1
Senior1
Which tour is best for a first visit?
The historic walk. The 10:00 AM still has seats, shall I book it?
Pay and book

How customers book

Pick a tour and a departure, mix adults and kids, pay, or ask Dash which tour to take.

Selling
Guides on the street at Cobblestone Walking Tours, in the EquipDash phone app

Guides on the street

Guides check their groups in from a phone, with the run sheet for each departure.

Tour Day
This week
Seats sold
Tue 10:00 AMSoft
Thu 6:30 PMNearly full
Sat 10:00 AMSold out
Sun 2:00 PMEmpty

Departures, not dates

Start times that fill a whole season, and the week’s departures full, soft and empty.

Setting Up Managing the Week
Pick your tour
Adult, child and senior rates
History plus ghostsTwo tours, one price
Historic walkDaily departures
Private groupBy request

Tours, packages and private groups

Adult, child and senior rates, a two-tour package, and private tours by request.

Selling Setting Up
This week
⏳
WaitlistA seat opened on Saturday 10:00 AM, the first in line was told.
9:10 AM
🪪
Guide licenseOne license lapses next month, flagged on the guide’s record.
9:30 AM
🗓
RosterThe week staffed from one sentence, no gaps left.
10:00 AM
⛈
StormThe 4:00 PM departure canceled, everyone messaged and credited.
3:20 PM

Waitlists, guides and weather

A waitlist on sold-out departures, guide licenses checked, and a storm call to everyone.

Selling Tour Day
Seats filled this season
Historic walk
Fills best. Ask Dash how the season is going.
Historic
Ghost
Food
Private

Surveys and reports

Ratings by guide after every tour, and revenue and seats filled by tour.

Afterwards

Questions about your own setup? Book a live demo with our team.

Sell online

Put Cobblestone Walking Tours on any website

Six ways to add the booking page to a site. Pick one to try it live.

your-website.com/book

Full widget embed

The whole booking page on one page of your site, with cart and checkout.

What Cobblestone can change

Which page: Main, Experiences or Store · Hide top bar · Hide logo · Hide footer · Transparent background · Your own cart icon

How to add it to your website →
Website builder

Or let EquipDash build the whole website

Cobblestone's website was made in EquipDash. Booking, the cart and gift cards are built in, so there is no code to paste.

Open Cobblestone's website How the website builder works →
Cobblestone Walking Tours's website on a computer Cobblestone Walking Tours's website on a phone

Step by step

What Cobblestone Walking Tours does in EquipDash

From building the first tour to the reports at the end of the season.

01

Setting Up

  1. Setting up a tour

    A tour built from nothing, with its duration, group size, meeting point and separate adult, child and senior rates.

  2. Writing the tour page

    The part customers actually read: the story, the route as a step-by-step itinerary, what is included and where to meet.

  3. Setting up the schedule

    Recurring start times that create a whole season of departures, with differences by day of the week.

  4. Changing the schedule with Dash

    Tell Dash to move the winter start times or drop a departure, and it edits the season in bulk instead of session by session.

02

Selling

  1. How customers book

    The booking page: pick a tour, pick a departure, mix adults and kids, pay. Booked in a minute.

  2. Booking through the assistant

    A visitor who doesn't know which tour to pick just asks. Dash recommends one, checks the seats and books it.

  3. Selling two tours as a package

    History plus ghosts as one discounted package, and the customer picks their own departure for each tour.

  4. When a departure sells out

    Customers join the waitlist from the booking page and get an email when a seat opens up.

  5. Taking bookings by request

    Private tours priced by the group, requested online, quoted and turned into a booking when they accept.

03

Managing the Week

  1. Checking the week

    Every departure for the week with the seats sold on each, so full, soft and empty departures show at a glance.

  2. Finding quiet departures

    Ask Dash which departures are running soft and how that compares to normal. It answers from the actual bookings.

04

Tour Day

  1. Guides and qualifications

    Licensed guides with their certifications and expiry dates on record, and a warning before a license lapses.

  2. Building the guide roster

    One sentence to Dash staffs the week, keeping to the rules and clearing the understaffing warnings.

  3. Running the day's manifest

    Fifteen departures from one desk: who's booked, who's checked in, and a run sheet for each departure.

  4. Using the mobile app

    Guides check their groups in from the street, and Dash answers questions from a phone.

  5. Weather, and pulling a departure

    A storm rolls in. Cancel the departure, refund or credit under the policy, and message everyone on it at once.

05

Afterwards

  1. Post-tour surveys

    NPS surveys with per-guide ratings. Happy guests get the review link, and unhappy ones come to you first.

  2. Reports

    Revenue by tour and by guide, seat occupancy, or ask Dash how the season is going.

Everything above is standard EquipDash: the departure schedule, the booking page, waitlists, guide rosters and the weather call, set up for your tours instead of Cobblestone's.

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GENERAL
Dashboard
AI Assistant
OPERATIONS
POS
Calendar
Bookings
SERVICES
Rentals
Experiences
Store
MANAGEMENT
Customers
Dashboard
Search... + New booking
Rentals 5 Experiences 6 Store 3
Performance snapshot Showing performance for last 7 days
Sales $2,884 +100%
Booking in period 5 +100%
Bookings received 19 +100%
Upcoming pick ups Late pick ups (1)
Booking #CustomerPick up time
123Lauren Walker2 reserved07:00 PM, Feb-17
120Andrew Clark2 reserved07:00 PM, Feb-22
121Nicole Lewis1 reserved07:00 PM, Feb-26
Next returns Late returns (3)
Booking #CustomerReturn time
116Daniel Thomas1 picked up07:00 PM, Feb-17
119Stephanie Harris1 picked up07:00 PM, Feb-16
117Ashley Jackson1 picked up07:00 PM, Feb-19
Performance snapshot Showing performance for last 7 days
Sales $4,120 +42%
Booking in period 6 +50%
Bookings received 24 +33%
Upcoming bookings Late bookings (0)
Booking #Activity NameStart time
130Sunset Kayak Tour4 confirmed09:00 AM, Feb-18
132Reef Snorkel Trip2 confirmed10:30 AM, Feb-20
135Mountain Hike6 confirmed08:00 AM, Feb-22
Active bookings Live (1)
Booking #Activity NameEnd time
128Whale Watch Cruise4 completed05:00 PM, Feb-17
129Zipline Adventure2 completed04:00 PM, Feb-18
131Cave Explore Tour3 completed06:00 PM, Feb-19
Performance snapshot Showing performance for today
Store revenue $892 +28%
Products sold 3 +200%
Orders 8 +60%
Recent orders
Order #CustomerOrder time
140Ryan Torres2 items02:15 PM, Feb-17
142Amanda Li1 item11:30 AM, Feb-18
143Chris Evans3 items09:45 AM, Feb-19
Low stock products
ProductSKUStock
Sunscreen SPF50SUN-050Low3 left
Dry Bag 10LDRY-010Low2 left
GoPro MountGPR-101Low1 left