Redrock Bike Co is a bike shop in Moab, Utah — a shopfront on Main Street, a depot at the Moab Brands trailhead, a service workshop, and guided rides on the slickrock. This walkthrough is one day at the shop: from the booking that arrived at 6:14 AM while everyone slept, through walk-ins, quotes, and returns, to the numbers after close — and the setup that made the day run itself.
The demo follows Redrock Bike Co. through a working day — every chapter is one part of the operation, end to end.
Someone books a Hightower before dawn — size, three days, helmet, waiver signed in the checkout, deposit held. Nobody at the shop was awake.
A first-timer just asks. Dash reads the actual catalog, recommends the right bike with reasons, checks the dates, and puts it in the cart.
The whole day on one screen — who's picking up, what's due back, what's still out on the trail, and yesterday's takings.
The calendar shows every bike and every departure for the week side by side, so nothing gets promised twice.
Scan the barcode on the bike that's physically going out, tick off the contents, mark it picked up — the shop knows which frame is on which trail.
Scan any bike on the rack and its record is on screen — status, history, and whose booking it belongs to.
A walk-in rents a cruiser for two hours at the counter — customer created mid-conversation, helmet added, payment taken.
Pick up in town, return at the trailhead depot. Stock is counted per location, so you never promise a bike that is forty minutes up the road.
A company wants twelve bikes for a team day — build a signable quote from real prices, and it becomes a booking in one click when they accept.
Every outstanding waiver on one list, with automatic reminders that stop the second someone signs.
The shuttle ride's run sheet — headcount, waivers all green, and a guide whose certifications the system has already checked.
The trailhead depot runs on a phone — mark a return on the spot and the shop in town sees it immediately.
One comes back missing a tool roll — the replacement cost lands on the booking automatically. Another has a bent rotor and heads to the workshop.
Every bike on a stand, why it is there, and how long it has been — with job checklists, turnaround times, and a daily cap.
Every email and text a customer gets around a booking — confirmation to review ask — in order on one screen, editable inline.
Rentals, rides, workshop, and store reported separately — or just ask Dash how today compares to this time last week.
Sizes, per-location stock, barcodes, template or seasonal pricing, and the customer-facing content — all on the product itself.
Family packages at one price, group-priced rides with minimums and caps, and a cancellation policy with the desert-heat clause built in.
Guide certifications with expiry warnings, permissions per role, and a time clock that lands hours straight on the timesheet.
Everything in this walkthrough — the booking page, the two locations, quotes, the workshop, the guided rides — is standard EquipDash, set up for your shop instead of Redrock Bike Co.
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18 min
18 min
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